Communication and Conflict Management

Name: Communication and Conflict Management
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This free management course shows how perception and negotiation are key parts of effective workplace communication.

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Learning Outcomes

In this free course, you will learn how to:

Outline various objectives and obstacles to successful negotiation
List the strengths and weaknesses in resolving conflict
Explain the theory, processes, and practices of negotiation, conflict resolution and relationship management
Identify the differences between the competitive and co-operative approaches
Define the distinction between managing and resolving conflict
Indicate the types of biases that influence our emotions and attitudes and impact our decision making
Discuss the importance of controlling your emotions in order to succeed in negotiating
Explain how to optimize your decision making and the framework of four negotiation strategies

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