Conflict Management and Resolution

Name: Conflict Management and Resolution
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Learn how to find peaceful solutions that create a healthy workplace culture in this free online mediation course.

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Learning Outcomes

In this free course, you will learn how to:

Discuss the procedures involved in conflict resolution
Identify the most typical causes and symptoms of conflict
Distinguish between negative and positive emotions
Identify the various conflict management styles and explain their characteristics
Discuss some effective conflict negotiation tactics
Distinguish between the various categories of conflict resolution
Outline the various actions to be taken before hosting a conflict resolution meeting
List the various conflict resolution techniques
Explain how to build mutual understanding
Describe some positive confrontation techniques
Outline some effective tips for handling emotions
Identify the approaches used to increase self-awareness in individuals

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