Introduction to Alternative Dispute Resolution - Revised

Free Course
Learn about Alternative Dispute Resolution processes and procedures.




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This free online course on Alternative Dispute Resolution (ADR) will help you learn about the benefits of ADR as a conflict resolution method, how to prepare for an ADR process, and how confidentiality is maintained during the ADR process. The course also outlines both the common and uncommon methods of ADR and the circumstances in which each method may be used.

The course begins by defining what Alternative Dispute Resolution entails, why it is important and how the ADR process works. You will learn about the reasons why ADR should be chosen as a resolution method and the seven fundamental principles for resolving disputes. You will learn how to prepare for ADR and about what is expected in an ADR process, as well as suggestions for getting the most out of the ADR process. This section concludes by explaining the role of ADR practitioners, including what to expect from your ADR practitioner, questions you may want to ask your ADR practitioner, and how to give feedback about your ADR practitioner.

The course then introduces you to the most common methods of ADR - Negotiation, Mediation, and Arbitration. This section outlines each of these methods in detail by detailing various features of each such as the cost, the benefits and drawbacks associated with each method, and when each method may be used. This section also describes other less common methods of ADR that some people adopt and how these methods can be utilised. This section concludes by explaining public policy, legislation and ADR, and how the introduction of new laws could ensure equality in an ADR process.

This course will be of great interest to all professionals who are working in both the public and private sectors, and who are involved in conflict analysis, and management and resolution processes. It will also be of interest to learners who want to study mediation and other non-adversarial dispute and conflict resolution processes.

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After completing this course you will be able to: 

• Define what alternative dispute resolution (ADR) is
• Identify the benefits of using ADR
• Describe the national principles of resolving dispute resolution
• Describe the role of an ADR practitioner
• Explain various aspects of preparing for ADR
• Identify the level of confidentiality in ADR
• Define the role of negotiation in avoiding and settling disputes.
• Explain negotiation and how it is commonly employed in business
• Describe the implications of bargaining power during negotiation

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