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Fundamentals of Conflict Resolution
Intermediate Level

Fundamentals of Conflict Resolution

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  • 4-5 Avg Hours
  • CPD Accredited
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Fundamentals of Conflict Resolution

Learn the five managerial styles used to resolve workplace disputes in this free online conflict resolution course.
Minor professional disagreements can escalate into major conflicts that compromise organisational productivity. This course lays out the basics of conflict resolution. We provide simple and effective strategi... Minor professional disagreements can escalate into major conflicts that compromise organisational productivity. This course lays out the basics of conflict resolution. We provide simple and effective strategies designed to find the root of a conflict, analyse tense situations and provide lasting resolutions to disagreements. Anyone who works in Human Resources or as a manager can use these useful techniques to defuse tension in the workplace.

What You Will Learn In This Free Course

  • Explain the purpose of conflict res...
  • Outline the six steps involved in t...
  • Describe the different forms of con...
  • List five different conflict-manage...
  • Explain the purpose of conflict resolution
  • Outline the six steps involved in the process of conflict resolution
  • Describe the different forms of conflicts
  • List five different conflict-management styles
  • Outline the importance of practising self-awareness
  • Define the idea of ‘procedural flexibility’
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Learner Reviews & Feedback For Fundamentals of Conflict Resolution

35
Robert R. Alison Graduate
loved this course this course
A lot to learn. Many ideas to resolve conflict issues. Overall the course is good to take.
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Nadine Feleciak G. Alison Graduate
loved this course this course
I learn to outline the steps involved in the process of conflict resolution and describe the different forms of conflicts.
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Jacquelyn B. Alison Graduate
loved this course this course
What a great class very interesting :)
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Matthew K. Alison Graduate
Liked this course this course
Good class, good information
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Mireya S. Alison Graduate
loved this course this course
I believe every customer service rep should have this certificate helps the world
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