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      Fundamentals of Conflict Resolution

      Fundamentals of Conflict Resolution

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      1. Fundamentals of Conflict Resolution
      • Intermediate Level

      Fundamentals of Conflict Resolution

      Learn the five managerial styles used to resolve workplace disputes in this free online conflict resolution course.

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      Fundamentals of Conflict Resolution
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      Learning Outcomes

      In this free course, you will learn how to:

      • Explain the purpose of conflict resolution
      • Outline the six steps involved in the process of conflict resolution
      • Describe the different forms of conflicts
      • List five different conflict-management styles
      • Outline the importance of practising self-awareness
      • Define the idea of ‘procedural flexibility’

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