Fundamentals of Conflict Resolution

Workplace conflicts cost organisations a lot of money. According to some research, employees in the United States spent about 2.8 hours per week dealing with professional disputes. Some disagreements can lead to both organisational and personal losses. This conflict resolution course lays out the various disadvantages of conflict, the major causes of workplace disputes and the managerial processes used to resolve them.

We first describe the various forms of conflict and identify the fundamental purpose of conflict resolution and its role in business development. The course then breaks down each of the six steps of conflict resolution. Conflict does not always bring about negative results and can sometimes improve organisations. We discuss both the positive and negative potential outcomes of such disputes. This part of the course focuses on the role of human behavioural styles and emphasises the importance of emotional intelligence in dealing with conflict.

The course guides you through the steps taken to understand a problem and provides techniques you can employ to find solutions to them. We go over several insider tips and expert techniques used to establish a friendly and approachable work environment that encourages cooperation. Finally, the course explains the significance of effective communication and ethical conduct in the workplace. This course is suitable for managers and human resource professionals who deal with groups of people every day. Sign up to learn how to build a better work environment and add an important new skill to your management toolbox.