Diploma in Alternative Dispute Resolution

Name: Diploma in Alternative Dispute Resolution
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Gain an in-depth understanding of the procedures of Alternative Dispute Resolution (ADR), with this free online course.

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Learning Outcomes

In this free course, you will learn how to:

Describe the different types of conflict
Apply the five stages of negotiation
Identify common mistakes that occur in negotiations
Describe the role of ethics when negotiating with others
Define what alternative dispute resolution (ADR) is
Explain various aspects of preparing for ADR
Explain conditions under which ADR programs can succeed
List the particular background conditions that are especially relevant to ADR programs
Identify when arbitration, mediation, or negotiation is a viable option for dispute resolution

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