Diploma in Alternative Dispute Resolution | Free Course | Alison

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Diploma in Alternative Dispute Resolution - Revised

Gain an in-depth understanding of the procedures of Alternative Dispute Resolution (ADR), with this free online course.

Free Course
Alison's free online Diploma in Alternative Dispute Resolution (ADR) course provides a comprehensive review of dispute resolution. Alternative Dispute Resolution is the process of settling disputes without litigation. This course will teach you more about more this dispute resolution process, and covers topics such as common causes of conflict, how to overcome conflicts, and the main components of alternative dispute resolution practices.





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This course will discuss the different types, various causes, and outcomes of conflicts. You will learn about common conflict-handling styles and how to resolve disagreements effectively. You will study the five stages of negotiation and the process of Alternative Dispute Resolution including its benefits as a conflict resolution method. You will learn how to prepare for an ADR process, what to expect from an ADR process, and how confidentiality is maintained during an ADR process.

You will then learn about important features of alternative dispute resolution including the goals and possible uses of ADR. The course will teach you when to implement ADR programs, the different ADR limitations, and the important background conditions that will help achieve a successful ADR program. You will also study the key preparation criteria and implementation criteria which are important when designing an ADR program.

More and more people are utilizing Alternative Dispute Resolution procedures such as arbitration, mediation, or negotiation to settle different issues in the area of labor, divorce, and personal injury. Unlike adversarial litigation, ADR procedures are often collaborative and allow the parties to voice out their true opinions. ADR also allows the parties to come up with more creative solutions to settle their disputes. By taking this course, you can get up to speed on this highly important set of procedures.

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Understanding Conflict

Managing Negotiations

Introduction to Alternative Dispute Resolution

Methods of Alternate Dispute Resolution

Diploma in Alternative Dispute Resolution - First Assessment

What can ADR do?

What Background Conditions are Important?

Program Design Considerations in ADR

Taxonomy and Case Studies

Diploma in Alternative Dispute Resolution - Second Assessment

Course assessment

Learning Outcomes

After completing this course, you will be able to:

  • Describe the different types of conflict
  • Apply the five stages of negotiation
  • Identify common mistakes that occur in negotiations
  • Describe the role of ethics when negotiating with others
  • Define what alternative dispute resolution (ADR) is
  • Explain various aspects of preparing for ADR
  • Determine when arbitration, mediation, or negotiation is a viable option for dispute resolution
  • Explain conditions under which ADR programs can succeed
  • List the particular background conditions that are especially relevant to ADR programs


All Alison courses are free to enrol, study and complete. To successfully complete this Diploma course and become an Alison Graduate, you need to achieve 80% or higher in each course assessment. Once you have completed this Diploma course, you have the option to acquire an official Diploma, which is a great way to share your achievement with the world. Your Alison Diploma is:

Ideal for sharing with potential employers - include it in your CV, professional social media profiles and job applications
An indication of your commitment to continuously learn, upskill and achieve high results
An incentive for you to continue empowering yourself through lifelong learning

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