Diploma in Alternative Dispute Resolution - Revised

Free Course
This course offers a comprehensive review of dispute resolution, causes of conflict, how to overcome them, and guide to ADR practices and procedures.




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The Diploma in Alternative Dispute Resolution is designed to provide a comprehensive review of dispute resolution, and covers areas such as common causes of conflict and how to overcome them, negotiation skills, and a guide to alternative dispute resolution practices and procedures.

Conflict is not always necessarily negative and it is important to acknowledge that some conflict can lead to greater productivity. This course examines the optimum level of conflict that can help stimulate high performance. You will learn about fundamental conflict-handling styles that can help you to overcome disputes that arise in your work and personal life. You will also learn tips for negotiation success, the five stages of negotiation, and how you can effectively negotiate with people from different cultures without insulting cultural traditions.

There are many ways to overcome disputes and you will learn about alternative dispute resolution (ADR) as a method of conflict resolution. You will learn about ADR practitioners, the most common methods of ADR, and background conditions that are necessary for a successful ADR program. You will also examine case studies to get a full insight into how ADR programs can be tailored to different situations.

This course will be of great interest to all professionals who are working in both the public and private sectors, and who are involved in conflict analysis, and management and resolution processes. It will also be of interest to learners who want to study mediation and other non-adversarial dispute and conflict resolution processes.

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After completing this course, you will be able to:

  • Describe the different types of conflict
  • Apply the five stages of negotiation
  • Identify common mistakes that occur in negotiations
  • Describe the role of ethics when negotiating with others
  • Define what alternative dispute resolution (ADR) is
  • Explain various aspects of preparing for ADR
  • Determine when arbitration, mediation, or negotiation is a viable option for dispute resolution
  • Explain conditions under which ADR programs can succeed
  • List the particular background conditions that are especially relevant to ADR programs

All Alison courses are free to enrol, study and complete. To successfully complete this Diploma course and become an Alison Graduate, you need to achieve 80% or higher in each course assessment. Once you have completed this Diploma course, you have the option to acquire official Certification, which is a great way to share your achievement with the world. Your Alison Certification is:

Ideal for sharing with potential employers - include it in your CV, professional social media profiles and job applications
An indication of your commitment to continuously learn, upskill and achieve high results
An incentive to you to continue empowering yourself through lifelong learning

Alison offers 3 types of Certification for completed Diploma courses:

Digital Diploma - a downloadable Diploma in PDF format, immediately available to you when you complete your purchase
Diploma - a physical version of your officially branded and security-marked Diploma that is posted to you (with FREE standard shipping worldwide)
Framed Diploma - a physical version of your officially branded and security-marked Diploma in a stylish frame that is posted to you (with FREE standard shipping worldwide)

All Certification is available to purchase through the Alison Shop. For more information on purchasing Alison Certification, please visit our faqs. If you decide not to purchase your Alison Certification, you can still demonstrate your achievement by sharing your Learner Record or Learner Achievement Verification, both of which are accessible from your Dashboard. For more details on our Certification pricing, please visit our Pricing Page.


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