Conflict Resolution in the Workplace | Free online course | Alison

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Conflict Resolution in the Workplace

Learn Conflict Resolution in the Workplace with this free online course.

Leadership and Management
Free Course
This free online course Conflict Resolution in the workplace teaches students about setting workplace policies for conflict resolution and workplace civility. Students will learn about workplace harassment. They will then learn about conflict resolution. The course wraps up with a lesson on civility in the workplace. "So, why wait? Start this course today and learn about conflict resolution in the workplace.





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This course, Conflict Resolution in the Workplace, will provide you with an understanding of the workplace harassment. You will learn about developing an anti-harassment policy for the workplace. You will be able to explain polices in the workplace and proper procedure in the workplace. You will also learn about sexual harassment and false allegations. Students will then learn about mediation and conflict resolution.


This course then explains conflict resolution in depth. You will learn about styles with TKI. You will also learn about creating an effective atmosphere. The course teaches you how to reach a mutual understanding and focusing on individual and shared needs. Students will learn about getting to the root cause and building a solution.


This course then wraps up with civility in the workplace. You will learn work etiquette and costs and rewards. Students will learn about communication and negotiation. Students will also learn about writing a civility policy and implementing the policy. By taking this course you will learn how to create and enforce a civility and conflict resolution policy. So why wait? Start learning today.

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Learning Outcomes

On successful completion of this course you will be able to:

  • Identify the root cause of a conflict
  • Outline and implemented policies in the workplace
  • Explain mediation and conflict resolution
  • Describe workplace etiquette
  • Discuss the conflict and negotiate the solution



All Alison courses are free to enrol, study and complete. To successfully complete this Certificate course and become an Alison Graduate, you need to achieve 80% or higher in each course assessment. Once you have completed this Certificate course, you have the option to acquire an official Certificate, which is a great way to share your achievement with the world. Your Alison Certificate is:

Ideal for sharing with potential employers - include it in your CV, professional social media profiles and job applications
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An incentive for you to continue empowering yourself through lifelong learning

Alison offers 3 types of Certificates for completed Certificate courses:

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All Certificates are available to purchase through the Alison Shop. For more information on purchasing Alison Certificates, please visit our FAQs. If you decide not to purchase your Alison Certificate, you can still demonstrate your achievement by sharing your Learner Record or Learner Achievement Verification, both of which are accessible from your Dashboard. For more details on our Certificate pricing, please visit our Pricing Page.


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