Having completed this course you will be able to:

• Explain the purpose of the General Data Protection Regulation (GDPR)
• Describe what organisations can do to prepare for the GDPR
• Explain the role of the Data Protection Officer (DPO) in the GDPR
• Describe personal data security guidance for microenterprises
• List and explain five steps organisations can implement to secure cloud-based environments
• Explain how the GDPR affects the private individual and their data protection rights

By the end of this course, you will be able to:

• Explain the nature of conflict in your personal life or at work
• Describe the different types of conflict you may experience
• Identify the possible outcomes of conflicts
• Define your own communication style
• Explain different ways to manage conflict
• Identify common mistakes that often occur in negotiations
• Indicate the five stages of negotiation
• List the various negotiation strategies

By the end of this course, you will be able to:

• Define what alternative dispute resolution (ADR) is
• Identify the benefits of using ADR
• Describe the national principles of resolving dispute resolution
• Describe the role of an ADR practitioner
• Explain various aspects of preparing for ADR
• Identify the level of confidentiality in ADR
• Define the role of negotiation in avoiding and settling disputes
• Explain negotiation and how it is commonly employed in business
• Describe the implications of bargaining power during negotiation

By the end of this course, you will be able to:

• Define what alternative dispute resolution (ADR) is
• Explain the conditions under which ADR programs can succeed
• Identify when to implement ADR programs in the context of rule of law assistance or other development initiatives
• Distinguish between the characteristics of ADR approaches
• Identify the goals and possible uses of ADR
• Describe different limitations of ADR
• List the particular background conditions that are essentially relevant to ADR programs

By the end of this course, you will be able to:

• Describe the different types of conflict
• Apply the five stages of negotiation
• Identify common mistakes that occur in negotiations
• Describe the role of ethics when negotiating with others
• Define what alternative dispute resolution (ADR) is
• Explain various aspects of preparing for ADR
• Identify when arbitration, mediation, or negotiation is a viable option for dispute resolution
• Explain conditions under which ADR programs can succeed
• List the particular background conditions that are especially relevant to ADR programs

By the end of this course, you will be able to:

• Define ‘occupational wellness’
• Outline the aims of occupational health and safety
• Summarize the key strategies for occupational wellness
• Evaluate your level of occupational wellbeing
• Discuss why workplace conflict occurs
• List the common psychological problems encountered in the workplace
• Outline unacceptable behavior at work and its consequences
• Explain how to solve workplace problems
• Trace the path to workplace wellbeing and its advantages
• Describe how to maintain a positive working environment and life

By the end of this course, you will be able to:

• Define ‘sexual harassment’
• Classify the types and forms of sexual harassment
• Identify and debunk myths surrounding sexual harassment with correct facts
• Describe and know your rights in the face of harassment
• Explain how to prevent sexual harassment
• Outline what managers need to know about sexual harassment
• Recall and trace the steps managers need to take to prevent sexual harassment from occurring in the workplace

By the end of this course, you will be able to:

• Describe the roles and responsibilities of the Human Resources department
• Distinguish between the various types of interview and performance appraisal questions
• Recognize the importance of team building and conducting effective performance appraisals
• Analyze and write job descriptions, employment contracts and interview assessment rubrics
• Discuss the various steps requiredtaken during recruitment, selection and conducting grievance procedures
• Identify polite words and phrases to use during job interviews, grievance disputes and negotiations
• Compare various terms related to remuneration packages and types of employee grievances
• Evaluate the necessity of employing employment agencies when advertising job openings