- All Courses
- Customer service
Best Customer Service Courses
With Alison's free online customer service training courses, you can learn the fundamental elements of customer service, understand how they can be applied in any organization, and discover how a business can develop its customer service program to the highest level. These courses will be of great interest to retail staff, hospitality workers and public servants who want to improve their provision of friendly and effective customer s...…Read More
- 58 Free Courses
- 1,233,828 Learners
- 251,440 Certificates & Diplomas Earned
Most Popular
Customer Service Courses

Diploma in Business Administration
- Define the role of a business administrator and their du...
- Describe different methods of good communication in a bu...
- Explain how to maintain security and confiden... Read More

Medical Receptionist Training
- Define the role and responsibilities of a medical recept...
- List the day-to-day tasks and duties of a medical recept...
- Recognise the importance of confidentiality and ethical ...
- Discuss patient management procedures involvi... Read More

Concierge: Roles, Work Environment and Etiquettes
- Explain the role of a concierge in the hospitality, corp...
- Outline the skills required of a concierge
- List various types of concierge services foun... Read More

Diploma in Customer Service
- Apply the fundamental aspects of customer service in a b...
- Advance a customer service programme from a basic to adv...
- Communicate and collaborate with customers efficiently
- Utilize customer feedback to continuously ref... Read More

Customer Service Skills
- Define ‘customer service’
- Discuss how to focus on the customer and their needs
- Explain how to employ expected workplace etiquette
- Outline the rules of appropriate telephone et... Read More

Diploma in Events Management
- Identify the different types of events
- Explain the importance of customer service
- Describe the process of organizing small and private eve...
- Outline the different stages of event promoti... Read More

Introduction to Customer Service Excellence
- Describe the customer service workplace and duties
- Identify proper attitudes for effective customer service...
- Evaluate customers’ needs and wants Read More

Events Management: Strategy, Event Types and Customer Service
- Discuss the different skills you need as an events plann...
- Recognize the reality of what it takes to be an events p...
- Explain the importance of customer service in... Read More

Customer Service Skills Within Healthcare
- Outline the importance and benefits of effective patient...
- Identify the skills required to provide high-quality hea...
- Describe the specialised customer service tra... Read More

Skills for a Successful Waiter
- Explain the roles and responsibilities of wait staff in ...
- Discuss the principles and importance of customer servic...
- Outline personal hygiene and grooming protocols for rest...
- Categorise various types of equipment commonl... Read More

Flight Attendant Training
- Explain the importance of regulatory bodies and internat...
- Discuss the primary duties of a flight attendant
- List the different types of aircraft with their various ...
- Recall the cabin preparation procedures for a... Read More

B2B Customer Success Management
- Explain the importance of Customer Success in B2B growth...
- Distinguish between Customer Support and Customer Experi...
- Outline an effective and tailored customer onboarding pr...
- Create a proactive support system to prevent ... Read More

Effective Customer Service Skills
- State the principles of customer service within an organ...
- Discuss the necessary level of quality of a company’s pr...
- Distinguish the difference between ‘consumer’... Read More

Retail Management: Merchandising, Sales and Customer Communications
- Describe the skills needed for Retail Management
- Define the term ‘merchandising’ and explain what it mean...
- Explain the sales process and how to price it... Read More

Barista and Coffee Making
- Identify the main types of coffee beans (Arabica and Rob...
- Describe the journey of a coffee bean from its origin to...
- Outline the basic steps in the coffee roasting process a...
- Summarize the espresso extraction process, in... Read More

Diploma in Retail Management
- Define ‘merchandising’ and ‘pricing’
- Compare marketing and brand management
- List the many retail sales channels
- Recall different security procedures Read More
Benefits Of An Alison Certificate
Certify Your Skills
A CPD accredited Alison Certificate certifies the skills you’ve learnedStand Out From The Crowd
Add your Alison Certification to your resumé and stay ahead of the competitionAdvance in Your Career
Share your Alison Certification with potential employers to show off your skills and capabilities

Explore Courses By Category
Explore In-Demand Careers
Discover More CareersPopular Course Creators
Over 45 million learners have used Alison to empower themselves
Not sure where to begin?
What is your main goal on Alison?
- 4,500+ free courses
- 45 million+ learners
- 10 million+ graduates
- 195 countries