- All Courses
- Customer service
Best Customer Service Courses
With Alison's free online customer service training courses, you can learn the fundamental elements of customer service, understand how they can be applied in any organization, and discover how a business can develop its customer service program to the highest level. These courses will be of great interest to retail staff, hospitality workers and public servants who want to improve their provision of friendly and effective customer s...…Read More
Most Popular
Customer Service Courses

Introduction to Sales and Customer Service
- State methods by which businesses can identify their sal...
- Identify features of the consumer market
- Explain the roles of a salesperson in a firm Read More

Introduction to E-commerce Management
- Distinguish between e-commerce and eBusiness
- Outline various e-commerce business models
- Identify and implement the five significant p... Read More

Introduction to Zoho CRM
- Identify the key modules in Zoho CRM
- Evaluate user needs to plan Zoho CRM for the client
- Outline the concept of Zoho CRM customisation
- Describe how to create custom views in Zoho C... Read More

Create Profitable Sales Funnels with Ease
- List the three phases of a high converting sales funnel
- Describe how to create a lead magnet
- Outline the four crucial funnel stages Read More

Beginner in Modern Retailers and Consumers
- Identify the different types of retail stores
- Explain how the emergence of the Internet has changed re...
- Define and explain the four retail archetypes Read More

German for Customer Service and Sales Positions
- Recall useful German sentences in work-related situation...
- Relate customer service, sales and business information ...
- Recognize business-related queries and reply ... Read More

Understanding the Economics in Customer Relationship Management
- Define ‘customer-centric’ marketing and ‘CLV’
- Explain the impact of such marketing
- Outline the importance of customer loyalty an... Read More

Establishing a Compelling Online Business Presence
- Explain how to set up your business on Google Search and...
- List the types of insights gained from your Google Busin...
- Outline how images function as a marketing to... Read More

How to Build Code-Free Customer Service Chatbot With ChatGPT 3.5
- Define what a chatbot is and how it can be helpful in cu...
- Explain how to get potential clients for your Chatbot
- Review ways to customise the AI Chatbot inter... Read More

Alternative Evaluation and Post-Purchase Behaviour
- Identify the two types of consumer sets and evaluation c...
- Discuss the compensatory and non-compensatory consumer d...
- Discuss product and service consumption and c... Read More
Benefits Of An Alison Certificate
Certify Your Skills
A CPD accredited Alison Certificate certifies the skills you’ve learnedStand Out From The Crowd
Add your Alison Certification to your resumé and stay ahead of the competitionAdvance in Your Career
Share your Alison Certification with potential employers to show off your skills and capabilities

Explore Courses By Category
Explore In-Demand Careers
Discover More CareersPopular Course Creators
Over 45 million learners have used Alison to empower themselves
Not sure where to begin?
What is your main goal on Alison?
- 4,500+ free courses
- 45 million+ learners
- 10 million+ graduates
- 195 countries