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Best Customer Service Courses
With Alison's free online customer service training courses, you can learn the fundamental elements of customer service, understand how they can be applied in any organization, and discover how a business can develop its customer service program to the highest level. These courses will be of great interest to retail staff, hospitality workers and public servants who want to improve their provision of friendly and effective customer s...…Read More
Most Popular
Customer Service Courses

Developing Good Customer Service Skills
- Define the concept of customer service in the context of...
- Distinguish between verbal and nonverbal communication t...
- Apply appropriate response strategies to hand... Read More

Guide to Effective Cash Handling Techniques
- Describe the importance of cleanliness in enhancing orga...
- Describe the importance of role-play in training cashier...
- Indicate the benefits of accurate calculation... Read More

Building Customer Relationships in Management
- Explain the impact of data on enhancing customer relatio...
- Arrange a customer loyalty ladder in increasing order
- Describe how marketers can make good decision... Read More

Developing a Customer Care Culture
- Define ‘team culture’
- Outline the steps involved in creating a customer care c...
- List the various approaches that can be used ... Read More

Hotel Revenue Management and Customer Service Excellence
- Outline the basics of revenue management, including the ...
- Explain segmentation, forecasting, and budgeting as effe...
- Discuss the four processes involved in budget... Read More

English for Customer Service and Call Center
- Analyze customer interactions to determine their needs a...
- Calculate temporal clarifications and acquire focused in...
- Categorize customer queries and use simplifie... Read More

Business Administration - Working with Customers and Teams
- Discuss the purpose and procedures for keeping waste to ...
- Explain the procedures for the disposal of hazardous mat...
- Describe the contribution of individuals with... Read More

Telephone Etiquette for Personal Assistants
- Recognise the significance of proficient telephone skill...
- Describe the fundamental principles and skills necessary...
- Recall the essential elements of answering bu... Read More

Managing Customers Using Technology
- Explain what customer relationship management is and use...
- Describe the structure of customer relationship manageme...
- Explain why the customer should be the centre... Read More

Effective Sales Skills
- State the purpose of the first call made during sales
- Discuss the principles of the ‘milestone selling’ method...
- List and explain the aspects of multichannel management ...
- Define ‘hypnotic revivification’ and ‘hypnoti... Read More

Outstanding Customer Service - Your Ultimate Guide
- Describe how to stop losing money due to poor or average...
- Explain how to make more money from each customer
- Explain methods for gaining more referrals Read More

Customer Relationship Management in Business Services
- Explain variations in demand relative to capacity.
- Explain different types of waiting lines and how they op...
- Describe consumer behaviour and managing serv... Read More

Intermediate Customer Service and Retention Management
- Analyze key customer retention metrics to evaluate their...
- Apply advanced communication techniques to enhance custo...
- Assess the cost implications of customer acqu... Read More

Creating a Customer-Centric Company Culture
- Recall the key principles and benefits of a customer-cen...
- Apply empathy-building techniques to develop a deeper un...
- Generate cross-functional initiatives that br... Read More

Fundamentals of Account Management
- Discuss the importance of an account management program ...
- Outline the roles and responsibilities of account manage...
- List key skills and qualities required to suc... Read More

Digital Marketing and CRM for Increased Sales
- Explain the concept of market segmentation, its types an...
- Outline the role of marketing in enhancing the sale of p...
- Discuss digital marketing and the 4 Ps of mar... Read More
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