How to become A Computer Service Technician

• Computer Technician
• Computer Repair Consultant
• PC Technicians
• Computer Support Specialists
• Technical Support Specialist

What do Computer Service Technicians do?

A Computer Service Technician would typically need to:

• Install efficient networks including local area networks and wide area networks (LAN/WAN) and others; manage network components, such as servers and IPs (internet protocols)
• Conduct regular and preventive maintenance, tests, audits on network and computer systems to prevent system failures and ensure their proper functioning
• Troubleshoot and tackle bugs and other problems with computer network systems, cabling and wireless networks and restore their functionality
• Set up and configure computers and peripheral equipment, such as printers and scanners; maintain and repair technological equipment, such as routers and other peripheral devices; teach clients how to properly use computer systems and components
• Analyse and correct computer hardware problems; service and replace parts as required
• Install and configure software and drivers, update the system software as required
• Demonstrate software usage to clients; troubleshoot and provide prompt technical support when they face software glitches
• Manage network and computer security options to secure privacy and maintain protection from attacks; install anti-virus software, report new virus files, and remove malware
• Carry out periodic upgrades to keep all software, hardware and computer systems updated for efficient functioning
• Liaise between user and manufacturer when equipment has to be sent for repair
• Configure email accounts; maintain backup files; keep records of repairs for future reference; maintain technical documentation for computer networks, systems, software and hardware for colleagues to reference
• Find solutions by trying to replicate the technical problems that clients or colleagues report; replace computer parts when necessary
• Set up equipment to facilitate web conferences and other events that require the usage of computers and their peripherals
• Stay up to date on the latest technological advancements for computer systems, software and hardware

Computer Service Technicians may either perform telework from home or an office space or travel to the client’s location to resolve issues. Telework, which is possible due to faster networks, usually involves using computers and other equipment to help clients fix their issues.

Computer Service Technicians have full-time work schedules from 9 a.m to 5 p.m. While the average working hours are 40 hours a week, they are likely to stretch to 50 hours a week. Given that computer support is crucial for businesses, a Computer Service Technician often needs to stay on call round the clock during the week and on weekends to attend to emergencies such as system failures.

Finding a new job might seem challenging. Computer Service Technicians can boost their job search by asking their network for referrals, contacting companies directly, using job search platforms, going to job fairs, and inquiring at staffing agencies.

Computer Service Technicians are generally employed by: 

• Computer Systems Design & Related Companies
• Telecommunications Firms
• Finance & Insurance Companies
• Software Publishers
• Educational Institutions
• Management of Enterprises
• Temporary Help Services

Professional associations and organisations, such as the Association of Support Professionals (ASP) and the Association of Computer Repair Business Owners (ACRBO), are crucial for a Computer Service Technician interested in pursuing professional development or connecting with like-minded professionals in their industry or occupation. Membership in one or more adds value to your resume while bolstering your credentials and qualifications.

• Slower-than-average job growth that slows down job prospects
• Difficulty involved in staying up to date on current technology using continuing education
• No fixed working hours often leading to work during weekends and evenings to meet deadlines; lack of sufficient time for self-care
• Backache and susceptibility to eye diseases from spending long periods of time sitting at a computer
• Frustration from dealing with repeated disruptions to computers

Any academic program that a potential Computer Service Technician takes up typically requires a period of supervised experience, such as an internship.

Employers prefer to hire Computer Service Technicians with one to two years of experience in a data centre or an information technology role. Work experience in avenues such as computer systems, computer technology, network, or server management support is also recommended. It allows Computer Service Technicians to be well-versed in computer systems and network functions while acclimatizing to a professional working environment. Developing problem-solving skills to fix issues accurately and working diligently to quickly ensure functionality with greater speed enhances your employability.

Reading as much as possible about the profession and interviewing those working as Computer Service Technicians will offer proof of your commitment to course providers and prospective employers. 

Since there is a wide range of skills used in computer servicing, there are several paths that lead into this occupation. Entry-level Computer Service Technicians may get by with only an associate or a post-secondary degree since their tasks may not require advanced computer knowledge. Some employers may even require their technicians to possess just basic computer knowledge, without a post-secondary degree. 

However, for large software companies that support business users who buy their products, job applicants are recommended to complete a bachelor’s degree. Since positions in such firms are likely to involve greater technical understanding, a degree in avenues such as computer science, engineering or information science and technology may be helpful.

Certification demonstrates a Computer Service Technician’s competence in a skill set, typically through work experience, training, and passing an examination. It validates the computer tech’s knowledge and practices based on company rules and requirements. Some employers require Computer Service Technicians to have certification in products that the company uses.

Certification typically qualifies computer techs to work with specific products or programming languages. Some Computer Service Technicians pursue the CompTIA A+ certification, a vendor-neutral certification, which evaluates their competency in installation, preventative maintenance, networking, security, LINUX and troubleshooting.

Performance, experience, and the acquisition of professional qualifications drive career progression. Employees with consistently high levels of performance may be eligible for promotion every two to three years.

With experience and further education, some Computer Service technicians may advance to executive positions and some may become Computer Programmers and Network Administrators.

Candidates with a bachelor’s degree in computer technology, certificates in computer programs, and personality traits such as diligence and attention to detail have the best job prospects.

Regardless of their age, job, or level of knowledge and experience, Computer Service Technicians must keep up with changes in technology by undertaking continuing education (CE) throughout their careers. CE allows them to identify knowledge gaps and also progress to a new specialisation. 

Continuing education includes both on-the-job experience and training with experienced professionals until newly recruited Computer Service Technicians have built familiarity with relevant instruments and processes. It is also a must for those Computer Service Technicians who wish to retain membership in professional organisations. 

History

The need for Computer Service Technicians and computer repair businesses arose in the late 1970s, when several companies began producing computers for home and business use. When these computers were purchased and owned by people already knowledgeable about computers, the owners could themselves fix any problems that arose. However, as a growing number of laypersons acquired computers, they began to rely on Computer Service Technicians to resolve issues related to hardware and software.

Types of Computer Repair Businesses

Over the years, computer repair businesses have evolved into two main categories. The first category is that of the original equipment manufacturers (OEM), who manufacture computers and computer peripheral equipment and also service them, although this is time-consuming and expensive as items for repair must be mailed back to the company’s repair locations. The second category includes third-party maintenance (TPM) companies, which offer repair services even though they are not original manufacturers. 

Potential Pros & Cons of Freelancing vs Full-Time Employment

Freelancing Computer Service Technicians have more flexible work schedules and locations. They have full ownership of the business and can select their projects and clients. However, they experience inconsistent work and cash flow, which means more responsibility, effort and risk.

A full-time Computer Service Technician, on the other hand, has company-sponsored health benefits, insurance, and retirement plans. They have job security with a fixed, reliable source of income and guidance from their bosses. Yet, they may experience boredom due to a lack of flexibility, ownership, and variety.

When deciding between freelancing or being a full-time employee, consider the pros and cons to see what works best for you.

A computer as powerful as the human brain would be able to perform 38,000 trillion operations per second.

Computer Service Technicians bring welcome relief to the entire community of frequently frustrated computer users. They use their talent, motivation and attitude to fix issues for customers who either lack the technical knowledge or are stuck in the middle of an essential task to resolve the issue themselves.

The work of a Computer Service Technician can be complicated and frustrating. Thus, it is crucial for you to constantly remind yourself of the compelling reason that led you to choose technology if you wish to stick to and succeed in this field.