Working as an IT Support Technician

Name: Working as an IT Support Technician
Availability: InStock
Rating: 3.7 (1619 reviews)

Learn how to locate, diagnose and resolve technical issues related to hardware and software in this free online course.

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Learning Outcomes

In this free course, you will learn how to:

Explain how to configure secure and efficient computer networks tailored to your organisational needs
Identify various software and hardware-related issues and their solutions
Discuss the roles and responsibilities of information technology (IT) support technicians
Identify the functions of important computer components, including storage and operating systems
Discuss key aspects of system administration such as ‘file/folder’ permissions, user management and data backup
Recognise common cyber security issues and outline suitable measures used to address them
Describe the concept of cloud computing and its role in the IT industry
Recall the skills required for the professional development of IT technicians

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