The tourism industry is one of the biggest and most important in the world and English is the main language of international communication. The Alison Learning Path in tourism with English Language Studies gives you an insight into the key skills needed to communicate in English with tourists. You will learn how to communicate effectively with tourists by providing directions, explaining a tour itinerary, and writing press releases. You will also develop an understanding of the English necessary for working in restaurants in tourist areas or hotels. This Alison Learning Path will strengthen your English communication skills which is essential for people working in the tourism industry. You will learn a number of skills such as resolving customer complaints in a polite manner, how to conduct a tour commentary in English, and be able to describe the steps involved in the check-in and check-out service in a hotel. This Learning Path will benefit those wishing to strengthen their communication skills and those wishing to develop a deeper understanding of the English Language.
Courses in this Learning Path
Tourism Industry - Sectors and Career Development
Tourism has become one of the biggest industries globally generating up to 10% of world GDP. It is a vital industry for the economy of many communities and countries as it supports nearly 300 million jobs globally. There are many sectors in the tourist industry, each of which provides numerous employment and career opportunities. This course provides an overview of the various sectors and describes the type of employment and career opportunities that are available. The course also describes how tourism has been defined by tourist authorities and diplomatic organisations, and how these definitions have evolved over time. The final section describes the four essential elements needed to establish and develop an area as a tourist destination. This course will be of great interest to people who wish to gain employment or a career in the tourist industry as well as people already working in tourism. It will also be of interest to owners of tourism focused businesses.1-2 Hour50 Points
Tourism - Introduction to Retail Travel Sales
As with all industries, the tourism industry is centered upon sales. Up to ten years ago most holiday packages were sold through high street travel agencies but since then online booking has greatly increased its share of revenue.
This course explains how the travel industry packages and sells tourism products to consumers. The industry is very effective at packaging its services and selling them as products through retail and online channels.
The first section explains the role of tourism wholesalers in the travel industry and the methods they use to create an appealing product. The following section describes how travel agencies create an effective retail space for tourism products. The final section describes how online travel retail developed, how it benefits the customer and what its effect on the travel industry as a whole has been.
This course will be of great interest to tourism professionals working in tourism retail. It will also be of interest to owners of tourism businesses as well as anyone interested in a career in the area of retail travel sales.1-2 Hour50 Points
English for Tourism - Hotel Reception and Front Desk
English is the main language of international communication and is essential for people working in the tourist industry. This course introduces the English vocabulary necessary for working at a hotel reception or front desk. The first section explains how to communicate with potential customers during enquiries as well as how to reserve rooms for hotel guests. The following section describes the steps involved in check-in and check-out as well as the vocabulary and expressions needed for these procedures. The final section explains how to resolve customer complaints with helpful and non-offensive phrases. This course is ideal for tourism and hotel workers who wish to advance to an intermediate level of English with a focus on the travel and hospitality industries. It will also be of interest to people with a basic level of English who wish to improve their English vocabulary.1-2 Hour50 Points
English for Tourism - Restaurant Service
English is the main language of international communication and is essential for people working in the tourist industry. This course details the English necessary for working in restaurants in tourist areas or hotels.
The first section explains how to take customer orders including asking and answering questions and recommending dishes. The second section details how to describe dishes and also defines the French terms used in restaurant English. The final section provides key English expressions for every stage of restaurant service. This course is ideal for tourism and restaurant workers who wish to advance to an intermediate level of English with a focus on the travel and hospitality industries.
It will also be of interest to people with a basic level of English who wish to better understand the rules of the English language.1-2 Hour50 Points
English for Tourism - Tourist Information and Guided Tours
English is the main language of international communication and is essential for people working in the tourism industry. This course introduces the key vocabulary and skills needed to speak English with tourists.
This course details the English necessary for working in tourist information offices including how to provide directions, understand guidebooks and write press releases. The English needed for conducting guided tours is also defined. These sections detail how to explain a tour itinerary, how to politely book a tour for a customer and how to conduct a tour commentary in English.
This course will be of great interest to non-English speakers who would like a career in the tourism industry, and who now wish to learn English with a focus on the travel and tourism industry.1-2 Hour50 Points