Essential Management Skills Learning Path
Talented and professional managers are in continuous high demand in all sections and activities of organizations. Management is both an art and a science, and by studying the Alison Learning Path in Essential Management Skills you will develop the essential skills needed to successfully manage business operations within organizations. The Alison Learning Path in Essential Management Skills is a sequence of courses that will give you a thorough understanding of key business management skills from managing projects, to managing people, to managing finances, to managing customers. More specialized management skills are covered and you will enhance your managerial skill levels even further in areas such as managing risk and managaing change with a business or organisaton.
Courses in this Learning Path
Customer Service Training
Good customer service is vital for all businesses, large or small. It can have a direct impact on customer loyalty and where potential customers choose to spend their money. Simply put, the higher quality customer service you provide, the higher level of customer satisfaction you will enjoy, and that will translate into repeat business and more revenue.
This free online course from Alison introduces the basic concepts of customer service and dives into effective customer service techniques and practices. It will benefit anyone who deals directly with a business or organization’s customers.
Gain thorough knowledge and understanding of customer service practices and become confident in handling enquiries, complaints, and communications.
1-2 Hour50 Points
This course introduces the body of theory underlying accounting procedures. It puts the core practices and principles, covered in the previous courses, into a framework of theoretical concepts. This free online course will give learners an understanding of the theory behind the accounting process and will help learners make decisions in diverse accounting situations as is provides a logical framework for accounting practice. This free online accounting course will be of great interest to entrepreneurs and business professionals who would like to get an understanding of the theory behind the accounting practices that we use day today, and to any learner who is interested in accounting as a future career.2-3 Hours50 Points
Introduction to Risk Management
The free online course Introduction to Risk Management is designed to expand your knowledge and understanding of managing risk. Risk management has become a central aspect of modern business operations and is used to identify, assess, and prioritize risks within a business. Resources can then be applied to minimize and control the impact those risks will have on business operations. Modern businesses need competent people to manage risks and because of this risk management experts are now in high demand.
The course begins by emphasizing how ambiguous a term "risk" is. By presenting a wide range of definitions of the term, and a variety of scenarios that pose risk, the course will help you understand risk from a wide variety of perspectives. The course then presents and defines a range of terms commonly used by risk professionals. Next, you will learn about the manner in which risk is managed by risk professionals. By discussing the variety of methods used by professionals to mitigate risk, the course emphasizes how unique a field risk management is. The course also presents a variety of case studies based on real life events that posed significant risk, helping you to equate the theory of risk management with real life scenarios.
This free course will be of great interest to professionals working in the area of risk management or those who wish to gain an insight into the industry. The course will also be of interest to small business owners who wish to learn more about mitigating the risks that they face on a daily basis.
2-3 Hours50 Points
Risk Management - Managing Life Cycle Risks
The free online course Risk Management - Managing Life Cycle Risks examines the risks that individuals face as they progress through their lives and the best ways that risk professionals recommend mitigating such risks.
When one thinks of the field of risk management, risk exposures such as property, automobiles and business premises come to mind. People often forget the one risk that everyone faces: our own mortality. This course begins by presenting the risks that all individuals face throughout the life cycle, including mortality, longevity and ill-health and disability. You will learn about each of these risks in detail and examine the ways that these risks can be mitigated. You will then examine the current trends across the globe and how they are influencing the life cycle risks that we all face.
The course then examines the most common coverage for life cycle risks in developed countries: Social Security. By using the American Social Security system as an example, you will learn how many countries across the world have systems in place to protect their citizens against life cycle risks. You will study aspects of the American system, such as eligibility, types of benefits and where the finance comes from. You will then examine the issues and global trends in Social Security. The course concludes by examining life insurance. You will learn how life insurance works and the different types of life insurance that can be taken out to mitigate different life cycle risks.
This free course will be of great interest to professionals working in the area of risk management who would like to gain an in depth understanding of life cycle risks and the best ways to protect their customers against them. The course will also be of interest to anyone who wishes to learn about the best ways to protect themselves against life cycle risk.
2-3 Hours50 Points
Project Management - Project Feasibility and Life Cycle
The free online course Project Management - Project Feasibility and Life Cycle explains what a project is and how the roles and phases within a project are broken down. It also describes the process of evaluating projects in the early stages and the decision-making processes used to determine whether or not a project should proceed. The course begins by introducing to you how a project comes into being, starting with an explanation of what a project is and how it results from ideas, responses to problems and planning. It also looks at the role and influence of the key players that will be involved in the project.
The course then looks at how feasibility studies are carried out, and in particular reviews how technical, social, political, environmental and financial feasibility studies are explored and assessed. You will also learn about decision making tools covering the financial returns and risks associated with the project which allow management accept or reject a project. You will be shown the various ways of organising the life cycles of projects and what the project manager's job consists of. The final section of the course looks at the issues and challenges specific to software development projects, how these differ from other types of projects and the evolving methods being used in this sector.
This free course will be of great interest to professionals working in the area of project management who would like to learn more about project feasibility and project life cycles. The course will also be of interest to learners who may be involved in getting a project approved or who are working on any stage of the project life cycle.
2-3 Hours50 Points
Change Management – Guiding Principles and Practices
The free online course Change Management – Guiding Principles and Practices will introduce you to the principles of change management while also providing you with examples of change management in practice. Even though change management is a relatively new field it possesses a significant body of theory. You will learn the key terms and phrases used within the field and study how the discipline has evolved over the past decades. You will then be presented with a range of scenarios that include how the culture of an organization can affect the implementation of change and various approaches to implementing organizational change. Next you will study a range of factors common to successful change management.
Even though change management is a complex process, some common factors for implementing successful change exist. By studying the principles and practices of change management you will develop an ability to have a positive input into any change process, regardless of the industry. You will gain a greater understanding of how to successfully implement organizational change, while also developing your own change management skills.
This free course will be of great interest to professionals working in an industry that is currently experiencing, or will soon be experiencing, change. The course will also be of interest to small business owners who wish to learn more about ensuring that their businesses can successfully transition through periods of change.
2-3 Hours50 Points
Essential Management Skills for the Workplace
The free online course Essential Management Skills for the Workplace will introduce you to essential workplace skills that will help you be a more effective and successful manager.
The course begins by introducing you to aspects of change management and how to implement change within a business or organisation. You will then learn about bargaining and the strategies you can use to increase your bargaining power. You will learn about the five qualities that all workplace objectives should have and how they should be SMART - Specific, Measurable, Attainable, Relevant and Time-bound. You will learn about assertiveness and how assertive behaviour is the emotionally intelligent mid-point on a scale which starts with passive at one end and leads to aggressive at the other. You will also learn how to reflect an inner confidence outwardly by being serious about your appearance, making eye contact with the other person, and controlling your hands, feet and facial expressions.
You will learn how to prioritise tasks - important tasks need not become urgent if they are planned and executed well. Urgent tasks often help others achieve their goals and are not necessarily important. You will learn more about the four Cs of motivation in the workplace - Contribution, Cohesion, Compensation and Comfort. You will learn about the stages of development that all teams go through, from the forming stage where team members get to know each other right through to the adjourning stage (wrapping up the task and breaking up the team).
Finally, you will be introduced to virtual teams which are a group of people who work together across time and space; their links strengthened by use of electronic communication technology. You will learn about the benefits of virtual teams for both employers and employees.
This course will be of great interest to existing junior managers or those wishing to move into the managerial level and who would like to develop core managerial skills. It will also be of interest to learners who would like to develop managerial skills needed for advancement within any business or organisation.2-3 Hours50 Points