Communication Skills in the Workplace Learning Path
Effective communication skills are of great importance in the workplace. These communication skills include professional writing techniques, interpersonal communication skills and presentation skills. The Alison Learning Path in Communication Skills in the Workplace will help you improve your business communication skills, and develop an engaging and responsive communication style. The Alison Learning Path in Communication Skills is a sequence of courses that will help you develop effective communication skills for the workplace such as business writing styles and how to express your thoughts in a clear, concise and efficient manner; how to carry out successful team meetings in terms of setting the agenda, managing a meeting once it is in progress and communicate the results of a meeting after it has finished; how to plan and develop effective presentations by assessing the expectations of your audience, and how to overcome nervousness and become more confident when speaking in public; how to develop cross-cultural communication and understand their importance in the modern globalized workplace.
Courses in this Learning Path
Effective Communication Skills for Managers
The course begins by showing you in a step-by-step manner how you can successfully prepare for and engage in any difficult conversation you may be faced with in a workplace situation. You will learn about the rules of communication, the importance of non-verbal communication and how to develop effective listening skills. You will then learn how to build rapport with your colleagues so that you can start to lead the conversation. You will also learn how influence works and how to strengthen your skills of influence and persuasion.
Next, you will learn how to plan and develop an effective presentation. The course will show you how to overcome nervousness and deliver presentations naturally, whether you are speaking at a small team meeting or presenting to an audience of hundreds. Finally, you will learn about the key communication skills needed for successful team meetings. You will also learn about the importance of creating and distributing minutes of the meeting that accurately describe what was discussed at the meeting, any action points that were agreed upon, and who has responsibility for these action points.
If you want to strengthen your managerial skills, or are hoping to become a manager, then this is the course for you. Every manager needs these skills, and with this short course you can gain them in just 3 hours. By the end of the course, you will have ability to speak clearly and effectively. More importantly, you will have gained a confidence that will really help you in your professional life. That’s a great reward, so get started and by the end of the week you’ll have given yourself a great boost.2-3 Hours50 Points
Business Communication - Fundamentals of Business Writing
The course will first introduce you to the principles of written communication in a modern business environment. You will see how preparation is crucial for successful writing and learn how to use a planning checklist when writing any type of business message. You will then learn about the rules that govern written language, before being introduced to different writing styles and shown how to choose the right style for different situations.
The course will then teach you a powerful skill- the ability to prepare and present information in a way that will increase understanding, retention, and motivation to act. You will then learn some of the legal implications of business writing, before moving onto the section on business letters. Here, you will be guided through the three basic layouts of business letters, taught the function of these letters, and be shown how to write a professional, high quality business letter.
Professional writing skills are so important in the modern business world. Whether you are sending an inquiry to a company or organisation, or writing a job application, having a correctly formatted letter can make the difference between being taken seriously or not. By the time you complete this course, you will have the confidence and skills needed to write professional texts that are distinctive and high quality. This skill will serve you throughout your life, and could be the one that gets you into your next job interview. So why wait?2-3 Hours50 Points
Business Communication - Developing Effective Business Presentation Skills
The course will first show you how to plan and develop an effective presentation. You will be given a clear run-through of the essential components of a presentation, and be shown the idea flow between these components. You will then be shown how to create appropriate text depending on what kind of presentation you are giving. You will also be introduced to some interesting graphics techniques to make your presentation really shine.
Next, you will learn how to assess the expectations of your audience and engage with them effectively by understanding their demographics, listening style, and presentation expectations. Finally, the course will give you some professional tips on how to overcome nervousness and become more confident when speaking in public. If you are a business professional who wants to prepare and deliver presentations with confidence, expertise and professionalism, this will be of great benefit to you.
Whether you are speaking at a small team meeting or presenting to an audience of hundreds, the skills you will learn in this course will make your presentations higher quality and much less stressful. That’s quite a reward for a course that only takes 3 hours. So get started today, and by the end of the week you’ll be ready to make your first fantastic presentation.2-3 Hours50 Points
Business Communication - Managing Successful Team Meetings
Learn about the communication skills needed for coordinating and managing successful team meetings in the work place by studying the course Business Communication - Managing Successful Team Meetings.
Team meetings are an essential part of any business or organization: they help progress ongoing projects with the business; they can facilitate the creation and development of new ideas; they can highlight and resolve serious problems within a business. Poorly managed team meetings result in frustrated team members and are a waste of time and resources, whereas successful team meetings result in motivated team members and bring great benefits to a business. Successful team meetings depend on excellent business communication skills to arrange, manage and report on the meeting.
In this course you will learn about the key communication skills needed for successful team meetings. You will learn that how a team meeting is arranged is key to its successful outcome. You will learn about the importance of the purpose statement and agenda for the meeting, and how they must be communicated to the individual team members so that they can prepare for the meeting. Once the meeting is in progress you will learn about the communication skills needed to manage a meeting, how to transition from one topic to the next, how to help team members contribute positively at the meeting and how to bring the meeting to a successful conclusion. You will also learn about the importance of creating and distributing minutes of the meeting that accurately describe what was discussed at the meeting, and any actions that were agreed upon and whose responsibility they are.
This course will be of great interest to all business professionals who would like to learn more about the key communication skills needed to manage successful team meetings, and for any learner who would like to improve their business communication skills.1-2 Hour50 Points
Understanding Cross-Cultural Communication in International Business
Understanding Cross-Cultural Communication in International Business offers business professionals advice and guidance for communicating effectively with work colleagues and clients who come from different cultural backgrounds.
The course first introduces learners to the concept of cross-cultural communication and its importance in the modern globalized workplace. The course then describes strategies for identifying both similar and divergent cultural characteristics across different cultures, and why they play an important role in effective cross-cultural communication. Learners will be introduced to potential barriers to cross-cultural communication such as language, religion and food, and the course suggests suitable ways of overcoming them.
Many business professionals move abroad as part of an international assignment and this course also gives guidance and advice on how best to prepare for moving to a country with a different culture, and effective strategies for living and working within a different culture. This course will be of great interest to all business professionals who would like a greater understanding of cross-cultural communication and how it plays an important role in conducting effective international business.2-3 Hours50 Points