Effective communication skills are of great importance in the workplace. These communication skills include professional writing techniques, interpersonal communication skills and presentation skills. The Alison Learning Path in Communication Skills in the Workplace will help you improve your business communication skills, and develop an engaging and responsive communication style. The Alison Learning Path in Communication Skills is a sequence of courses that will help you develop effective communication skills for the workplace such as business writing styles and how to express your thoughts in a clear, concise and efficient manner; how to carry out successful team meetings in terms of setting the agenda, managing a meeting once it is in progress and communicate the results of a meeting after it has finished; how to plan and develop effective presentations by assessing the expectations of your audience, and how to overcome nervousness and become more confident when speaking in public; how to develop cross-cultural communication and understand their importance in the modern globalized workplace.
Courses in this Learning Path
Effective Communication Skills for Managers
The free online course Effective Communication Skills for Managers presents key communication techniques and strategies needed by managers in any business or organisation. The course begins by showing you in a step-by-step manner how you can successfully prepare for and engage in any difficult conversation you may be faced with in a workplace situation. You will learn about the rules of communication, the importance of non-verbal communication and how to develop effective listening skills. You will also learn how to build rapport with your colleagues so that you can start to lead the conversation. You will also learn how influence works and strengthen your own skills at influence and persuasion. You will learn how to plan and develop an effective presentation.
You will learn how to overcome nervousness and deliver presentations naturally, whether you are speaking at a small team meeting or presenting to an audience of hundreds. Finally, you will learn about the key communication skills needed for successful team meetings. You will also learn about the importance of creating and distributing minutes of the meeting that accurately describe what was discussed at the meeting, and any actions that were agreed upon and whose responsibility they are.
This course will be of great interest to existing junior managers or those wishing to move into the managerial level and who would like to develop effective communication skills. It will also be of interest to learners who would like to develop communication skills needed for advancement within any business or organisation.
2-3 Hours50 Points
Business Communication - Fundamentals of Business Writing
The course Business Communication - Fundamentals of Business Writing introduces you to the theory and practice of writing in the modern business environment.
In this free online course you will be introduced to the principles of written communication so that you will be able to express your thoughts and ideas through writing in a clear, concise, and efficient manner. You will see how preparation is key for successful writing and learn how to use a planning checklist when writing any type of business message. You will also learn about writing styles and which writing style is most appropriate for business communication. In the modern business world having the skill to write a professional business letter is of great importance. Whether you are sending an inquiry to a company or organisation, or applying for a job having a correctly formatted letter can make the difference between having the letter taken seriously or not.
Having completed this course you will have the confidence and skills needed to express yourself in writing in any business environment, and the skills needed to write a business letter that will look distinctive, professional and high quality.
This course will be of great interest to all learners who want to improve their business communication skills, in particular business writing.
2-3 Hours50 Points
Business Communication - Developing Effective Business Presentation Skills
The free online course Business Communication - Developing Effective Business Presentation Skills will help learners prepare more effectively for a presentation, be more confident speaking in front of people, and develop the skills to engage and persuade an audience. Many business professionals lack confidence when it comes to making presentations but the good news is that effective presentation skills can be learned.
In this course you will learn how to plan and develop an effective presentation by breaking it into its essential components, map its flow and create appropriate text, graphics and other presentation aids. You will learn how to assess the expectations of your audience and engage with them effectively by understanding their demographics, listening style and presentation expectations. You will also learn how to overcome nervousness and become more confident when speaking in public. You will learn tips and techniques to deliver presentations naturally, whether you are speaking at a small team meeting or presenting to an audience of hundreds.
This free online course will be of great interest to all business professionals who want to prepare and deliver presentations with confidence, expertise and professionalism, and all learners who want to be more confident when speaking in public.
2-3 Hours50 Points
Business Communication - Managing Successful Team Meetings
The free online course Business Communication - Managing Successful Team Meetings introduces you to the communication skills needed for coordinating and managing successful team meetings in the work place.
Team meetings are an essential part of any business or organization: they help progress ongoing projects with the business; they can facilitate the creation and development of new ideas; they can highlight and resolve serious problems within a business. Poorly managed team meetings result in frustrated team members and are a waste of time and resources, whereas successful team meetings result in motivated team members and bring great benefits to a business. Successful team meetings depend on excellent business communication skills to arrange, manage and report on the meeting.
In this free online course you will learn about the key communication skills needed for successful team meetings. You will learn that how a team meeting is arranged is key to its successful outcome. You will learn about the importance of the purpose statement and agenda for the meeting, and how they must be communicated to the individual team members so that they can prepare for the meeting. Once the meeting is in progress you will learn about the communication skills needed to manage a meeting, how to transition from one topic to the next, how to help team members contribute positively at the meeting and how to bring the meeting to a successful conclusion. You will also learn about the importance of creating and distributing minutes of the meeting that accurately describe what was discussed at the meeting, and any actions that were agreed upon and whose responsibility they are.
This course will be of great interest to all business professionals who would like to learn more about the key communication skills needed to manage successful team meetings, and for any learner who would like to improve their business communication skills.
1-2 Hour50 Points
Understanding Cross-Cultural Communication in International Business
The free online course Understanding Cross-Cultural Communication in International Business offers business professionals advice and guidance for communicating effectively with work colleagues and clients who come from different cultural backgrounds.
The course first introduces learners to the concept of cross-cultural communication and its importance in the modern globalized workplace. The course then describes strategies for identifying both similar and divergent cultural characteristics across different cultures, and why they play an important role in effective cross-cultural communication. Learners will be introduced to potential barriers to cross-cultural communication such as language, religion and food, and the course suggests suitable ways of overcoming them.
Many business professionals move abroad as part of an international assignment and this course also gives guidance and advice on how best to prepare for moving to a country with a different culture, and effective strategies for living and working within a different culture. This free online course will be of great interest to all business professionals who would like a greater understanding of cross-cultural communication and how it plays an important role in conducting effective international business.
2-3 Hours50 Points