Learning Outcomes

In this free course, you will learn how to:

• Discuss intrapersonal communication
• Define and discuss self-concept
• Define the role of interpersonal needs in the communication process
• Discuss the social penetration theory and self-disclosure and its principles
• Describe interpersonal relations
• State the five stages in any conversation
• Discuss employment interviewing
• Assess evaluations and criticism in the workplace
• Discuss several strategies for resolving workplace conflict