Modern Project Management - Working with Clients and Project Teams - Revised
Learn problem-solving procedures and how to work with clients productively with this free project management course.
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CertificationView course modules
First, you will identify the advantages and disadvantages of involving the client on project teams. The course will discuss the methods for determining client expectations as well as for clarifying values and determining differences. You will learn the advantages of dealing with difficult issues as soon as they arise, of using project milestones, and of nurturing a feeling of satisfaction.You will also look into the standards and procedures for dealing with problems and the importance of establishing methods for revising major decisions.
You will then study emotional intelligence, personality types and their relationship with leadership style, and the people skills that are necessary for negotiation and conflict resolution. The course will discuss the four types of trust, the three common types of meeting, and the types of teams. You also look into the HUMM method of measuring project performance and the importance of developing a project story. Finally, you will study the types of software needed for different projects, along with strategies for sharing documents that can be edited by a team.
This Modern Project Management - Working with Clients and Project Teams online course is the second in a series of courses designed to teach you the best practices of contemporary project management. Effective project managers should have the knowledge and skills to be able to negotiate reasonable and achievable deadlines and milestones and then adhere to them. This course will show you how to do just that. So why wait? Check out the course now, and start making your projects a success.
Understanding and Meeting Client Expectations
Including the Client
Understanding Values and Expectations
Dealing with Problems
Nurturing a Feeling of Satisfaction
Working with Individuals and Teams on Projects
Working with Individuals - Part 1
Working with Individuals - Part 2
Working with Teams - Trust
Working with Teams - Managing Team Meetings
Working with Teams - Types of Teams
Creating a Project Culture
Communication Technologies in Projects
Types of Communication
Selecting Software - Part 1
Selecting Software - Part 2
Selecting Software - Part 3
Having completed this course the learner will be able to:
- Identify advantages and disadvantages of including the client on project teams;
- Identify methods for determining client expectations, clarifying values and determining differences;
- Describe standards and procedures for dealing with problems and the importance of dealing fairly with the client;
- Describe the advantages of using project milestones;
- Describe emotional intelligence, personality types and how this relates to leadership style;
- Describe how work is delegated;
- Describe the value of trust, how to build it and how it relates to contracts and complex projects;
- Describe the different types of teams and team meetings;
- Identify characteristics and examples of both asynchronous and synchronous communication.
All Alison courses are free to enrol, study and complete. To successfully complete this Certificate course and become an Alison Graduate, you need to achieve 80% or higher in each course assessment. Once you have completed this Certificate course, you have the option to acquire an official Certificate, which is a great way to share your achievement with the world. Your Alison Certificate is:
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