Modern Project Management - Working with Clients and Project Teams - Revised

Learn problem-solving procedures and how to work with clients productively with this free project management course.

Project Management
Free Course
Managing and meeting client expectations is the core objective of project management. As projects become more complex and clients' expectations increase, project managers need to shift emphasis from managing tasks to taking on leadership roles. This course will give you a good understanding of what the client really expects, how decisions are reached, how information is communicated, and how and why changes are made to project plans.
  • Duration

    2-3 Hours
  • Assessment

  • Certification

  • Responsive





View course modules


First, you will identify the advantages and disadvantages of involving the client on project teams. The course will discuss the methods for determining client expectations as well as for clarifying values and determining differences. You will learn the advantages of dealing with difficult issues as soon as they arise, of using project milestones, and of nurturing a feeling of satisfaction.You will also look into the standards and procedures for dealing with problems and the importance of establishing methods for revising major decisions.

You will then study emotional intelligence, personality types and their relationship with leadership style, and the people skills that are necessary for negotiation and conflict resolution. The course will discuss the four types of trust, the three common types of meeting, and the types of teams. You also look into the HUMM method of measuring project performance and the importance of developing a project story. Finally, you will study the types of software needed for different projects, along with strategies for sharing documents that can be edited by a team.

This Modern Project Management - Working with Clients and Project Teams online course is the second in a series of courses designed to teach you the best practices of contemporary project management. Effective project managers should have the knowledge and skills to be able to negotiate reasonable and achievable deadlines and milestones and then adhere to them. This course will show you how to do just that. So why wait? Check out the course now, and start making your projects a success.

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Learning Outcomes

Having completed this course the learner will be able to:

  • Identify advantages and disadvantages of including the client on project teams;
  • Identify methods for determining client expectations, clarifying values and determining differences;
  • Describe standards and procedures for dealing with problems and the importance of dealing fairly with the client;
  • Describe the advantages of using project milestones;
  • Describe emotional intelligence, personality types and how this relates to leadership style;
  • Describe how work is delegated;
  • Describe the value of trust, how to build it and how it relates to contracts and complex projects;
  • Describe the different types of teams and team meetings;
  • Identify characteristics and examples of both asynchronous and synchronous communication.


All Alison courses are free to enrol, study and complete. To successfully complete this Certificate course and become an Alison Graduate, you need to achieve 80% or higher in each course assessment. Once you have completed this Certificate course, you have the option to acquire official Certification, which is a great way to share your achievement with the world. Your Alison Certification is:

Ideal for sharing with potential employers - include it in your CV, professional social media profiles and job applications
An indication of your commitment to continuously learn, upskill and achieve high results
An incentive for you to continue empowering yourself through lifelong learning

Alison offers 3 types of Certification for completed Certificate courses:

Digital Certificate - a downloadable Certificate in PDF format, immediately available to you when you complete your purchase
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All Certification is available to purchase through the Alison Shop. For more information on purchasing Alison Certification, please visit our faqs. If you decide not to purchase your Alison Certification, you can still demonstrate your achievement by sharing your Learner Record or Learner Achievement Verification, both of which are accessible from your Dashboard. For more details on our Certification pricing, please visit our Pricing Page.



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