Every organization has an operations function, whether or not it is officially called ‘operations’. Most organizations produce goods or services and ‘operations management’ includes all the activities required to create and deliver them to customers or clients. This diploma course provides a clear and practical understanding of the central principles, practices and standards of operations management.

We begin by defining the role of an operations manager and identifying the key skills required to work as one. We then outline the historical development of operations management as a discipline and discuss its focus on decision-making. This course lays out the key aspects of operations management, including the roles of quality and supply chain management. We also explore strategies for managing production systems and overall equipment effectiveness.

This diploma course teaches you everything you need to know to understand and take on the role of a professional operations manager. We explain the important operations management responsibilities and decision-making skills you need to handle employees and the day-to-day running of your organization. You need to be able to handle people and logistics to perform as an operations manager so sign up to acquire a valuable new skill that can launch the next stage of your career.