Beginner Level
Diploma in Customer Service
181,295Learners already enrolled
6-10 Avg Hours
CPD Accredited
Diploma in Customer Service
This free online diploma course teaches you how to provide excellent customer service when dealing with the public.
This course explores the customer service skills fundamental to any successful business venture. You need to master communicating and collaborating effectively with your customers to turn one-time visitors in... This course explores the customer service skills fundamental to any successful business venture. You need to master communicating and collaborating effectively with your customers to turn one-time visitors into life-long patrons. People remember how they were treated by a business more sharply than they recall products so customer service can make or break an organization. Sign up to add this valuable skill to your professional portfolio.
COURSE PUBLISHER Openstax CNXWorkplace & skills training experts
What You Will Learn In This Free Course
- Apply the fundamental aspects of cu...
- Advance a customer service programm...
- Communicate and collaborate with cu...
- Utilize customer feedback to contin...
- Apply the fundamental aspects of customer service in a business
- Advance a customer service programme from a basic to advanced level
- Communicate and collaborate with customers efficiently
- Utilize customer feedback to continuously refine a customer service programme
- Implement a customer service programme in the public sector and hospitality or retail industry
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Knowledge & Skills You Will Learn
Knowledge & Skills You Will Learn No internet? No problem! Download any course on the Alison App and learn on the go. 📲 Download Courses & Learn Without Internet Coming soon to iOS
Explore Careers Related To This Course
Customer Service Representative Customer Service Representatives interact with the customers of one or many companies. They answer questions or provide appropriate assistance in such a way as to leave the customers smiling and wishf
- Average Salary
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$47,737 - Traits artistic
$47,737
Customer Service Manager There is only one boss. The customer! And the customer can fire everybody in the company from the chairman downwards, just by spending their money somewhere else. Customer Service Managers ensure outs
- Average Salary
![Flag]()
$45,707 - Traits artistic
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Complete This CPD Accredited Course & Get Your diploma!
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Learner Reviews & Feedback For Diploma in Customer Service
Highly recommended for all customer service providers.
it was a very unique and reliable experience
It was a positive experience, and I would recommend it to others seeking to improve their skills. Thank you, Alison, for offering such a comprehensive course!
I'm very Grateful to have Found this Course when I did, through the knowledge I've received I can say that it has repositioned Me In my Career. I know have something to Offer when I step into my new Role in Customer Service.
Set me up for virtual work pretty nicely!
View 223 More Reviews
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Frequently Asked Questions
What is customer service?
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Why is empathy important in customer service?
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