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Understanding Technology in Customer Relationship Management

Understanding Technology in Customer Relationship Management

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This Free Online Course Includes:
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  • CPD Accreditation
  • Final Assessment
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Understanding Technology in Customer Relationship Management

Learn how technology has modified the way businesses manage their customer relationships, with this free online course.
With the advent of modern technology and the advancement of the Internet, customer re... With the advent of modern technology and the advancement of the Internet, customer relationship management (CRM) has been streamlined into many CRM processes. These processes have led to improved capture and understanding of customers' needs. This course will give you a quick insight into how Internet-based CRM operates, including its strategies and components. You will also be shown how businesses can implement global CRM (GCRM) successfully.

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