Guide to Call Center Management

Do you consider yourself a ‘people person’ who has the ability to convince others easily? If so, this course on call center sales can help you turn your skills into a career opportunity. We go through the basic expected customer behavior during calls and compare various communication styles. We lay out the rules of good phone etiquette and key tools and identify techniques that you can use to shine in a call center.

Don’t worry if you don’t know where to start when making your first phone call. The course outlines the process of setting sales goals and using benchmarking to become an effective telemarketer. We examine the top ten key questions to ask in order to make the most out of the limited time available during a phone call. We then explain the best way to structure and open the conversation with prospective customers.

Are you tired of dealing with difficult customers or rejections? We provide key methods that can turn objections or rejections to your advantage to make you the ultimate closer of the sales team. Behavior is an important aspect of sales strategy and we analyze the ‘Dominance, Influence, Steadiness and Compliance’ (DISC) method used to decipher and predict customer psychology and make the perfect sales pitch. Telemarketing is a huge market that offers amazing career opportunities so sign up for this sales training program to turn your social skills into a career in call center.