Final February SALE! đź‘Ź 25% off your digital cert or diploma!Ends in  : : :

Claim your Discount!
Customer Relationship Management in Business Services
Beginner Level

Customer Relationship Management in Business Services

27,784Learners already enrolled
110
Not Interested
  • 3-4 Avg Hours
  • CPD Accredited
Start Course Now

Customer Relationship Management in Business Services

Learn how to create business services that go beyond customer satisfaction with this customer relationship course.
This free online Customer Relationship Management course from Alison will teach you how to design and develop effective and efficient service processes for customers. It will give you a better understanding o... This free online Customer Relationship Management course from Alison will teach you how to design and develop effective and efficient service processes for customers. It will give you a better understanding of consumer behaviour, important marketing elements that shape demand patterns, and the core components of service processes. This can help your business achieve excellence in customer relationships, so check it out now!

What You Will Learn In This Free Course

  • Explain variations in demand relati...
  • Explain different types of waiting ...
  • Describe consumer behaviour and man...
  • Describe managing customer percepti...
  • Explain variations in demand relative to capacity.
  • Explain different types of waiting lines and how they operate.
  • Describe consumer behaviour and managing services.
  • Describe managing customer perceptions of risk.
  • Describe Self-Service Technologies (SSTs) and their use.
  • Explain the components of the new service development cycle.
  • Explain the role of culture in service excellence.
View All Learning Outcomes View Less
Course Modules
Course Description
Alison Certificates

Knowledge & Skills You Will Learn

Explore Careers Related To This Course

Customer Service Manager Customer Service Manager
There is only one boss. The customer! And the customer can fire everybody in the company from the chairman downwards, just by spending their money somewhere else. Customer Service Managers ensure outs

  • Average Salary Flag$45,707
  • Traits artistic
Learn More
Customer Service Representative Customer Service Representative
Customer Service Representatives interact with the customers of one or many companies. They answer questions or provide appropriate assistance in such a way as to leave the customers smiling and wishf

  • Average Salary Flag$47,737
  • Traits artistic
Learn More

Complete This CPD Accredited Course & Get Your certificate!

  • Certify Your Skills
    A CPD accredited Alison Diploma/Certificate certifies the skills you’ve learned
  • Stand Out From The Crowd
    Add your Alison Certification to your resumé and stay ahead of the competition
  • Advance in Your Career
    Share your Alison Certification with potential employers to show off your skills and capabilities

Learner Reviews & Feedback For Customer Relationship Management in Business Services

110
Don T. Alison Graduate
loved this course
Provides relevant information and gives real world examples and scenarios.
Was This Review Helpful?
Report
AVIAN D. A. Alison Graduate
loved this course
Appreciated the case study used and the references supplied for further reading and research.
Was This Review Helpful?
Report
Mark L. Alison Graduate
great job I love it
Was This Review Helpful?
Report
VINCENT ATTAH E. Alison Graduate
loved this course
The course is really a good one and I recommend it in strong terms.
Was This Review Helpful?
Report
Mercy C. Alison Graduate
Wow this course is really awesome and I recomend with so much love
Was This Review Helpful?
Report
View 5 More Reviews
Back to course information

Want to create a customised learning path for your team?

Our dedicated Learning Advisors are here to help you curate a customised learning path tailored to your organisation's needs and goals.

Activate your Free LMS now Speak to Learning Advisor

Not sure where to begin? Or even what you want to do?

Discover the career most suitable for you and get started in the field with a step-by-step plan.

Get your Plan

About Your Alison Course Publisher

- Alison Stats

- Learners- Courses- Learners Benefited From Their Courses

Explore Subjects Related To This Course