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Customer Relationship Management in Business Services
Customer Relationship Management in Business Services
What You Will Learn In This Free Course
- Explain variations in demand relati...
- Explain different types of waiting ...
- Describe consumer behaviour and man...
- Describe managing customer percepti...
- Explain variations in demand relative to capacity.
- Explain different types of waiting lines and how they operate.
- Describe consumer behaviour and managing services.
- Describe managing customer perceptions of risk.
- Describe Self-Service Technologies (SSTs) and their use.
- Explain the components of the new service development cycle.
- Explain the role of culture in service excellence.
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Learner Reviews & Feedback For Customer Relationship Management in Business Services
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