Introduction to Marketing Management
Learn about modern marketing concepts and effective marketing processes for building a successful business.Publisher: NPTEL
CertificationView course modules
Marketing is an exchange of value. It is a social process by which individuals and groups obtain what they need and want through creating, offering, and freely exchanging products and services of value with others. This course will introduce you to the process and function of marketing. You will learn how the marketing process works and study the core marketing concepts including segmentation, targeting, and positioning. You will also look at examples of good and bad marketing.
Customer service is the practice of delivering products and services to customers via the efforts of employees, or through the provision of an appropriate servicescape. This course will discuss how the marketing of services differs from the marketing of goods. You will study how marketing theory has evolved up to the present day, and also learn the limitations and criticisms of marketing theory. You will also look into the three extra P’s in the marketing mix for services, the four unique characteristics of service, and the services marketing triangle.
Marketing management is essential for meeting the increased competition of the modern economy and helps in improving methods of distribution so as to reduce costs and to increase profits. Upon the completion of this course, you will have gained a much stronger understanding of the basics of marketing to help your company succeed in the modern world. So, check out this course and gain a broader view of marketing management, today.
Introduction To Marketing
Introduction to Marketing - Learning Outcomes
Core Concepts in Marketing
Introduction to Marketing - Lesson Summary
Marketing In The Modern World
Marketing in the Modern World - Learning Outcomes
Marketing of Services
Evolution of Marketing
Contemporary Issues in Modern Marketing Practices
Marketing in the Modern World - Lesson Summary
Having completed this course you will be able to:
• Define the process and function of marketing
• Describe how the marketing process works
• Define core marketing concepts
• Discuss examples of good and bad marketing
• Contrast and compare how marketing of services differs from marketing of goods
• Discuss how marketing theory has evolved
• Recognize the limitations and criticisms of marketing theory
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