By the end of this course, you will be able to:

• Identify the risks and rewards of difficult workplace conversations
• Describe how you can build a rapport with colleagues to lead the conversation
• Discuss how to chair a meeting and write up the minutes of a meeting
• Describe strategies you can use to influence others
• List the rules of communication
• Illustrate how to develop and deliver effective presentations

By the end of this course, you will be able to:

• Describe how to implement change management successfully
• Discuss the bargaining process
• Identify the factors that help people succeed
• Describe how to manage your time effectively
• Explain how to prioritize tasks
• Outline the factors that can motivate you and others
• List and describe the stages of team development
• Examine the benefits of virtual teams

By the end of this course, you will be able to:

• Discuss the impact drugs can have on a workplace
• Identify drug misuse policies that can be put in place at work
• Evaluate the different stages of addiction and the types of drugs
• Identify what you can do to deal with these issues
• Outline the training that is required to make staff aware of these problems
• State the signs of drug misuse in the work environment

Having completed this course students will be able to:

• Describe the extent of back injury problems in the workplace
• Discuss the need to identify and control occupational ergonomic hazards
• Define the term ergonomics
• Identify good practices for reducing back injuries
• Identify safe work practices for back safety
• Identify job-specific hazards
• Outline the need for ergonomic assessments
• Define engineering controls and learn about different types of control

Upon completion of this course, you will understand how to:

• Define behaviour and identify the scope and purpose of a behaviour-based safety program
• Distinguish between the roles and responsibilities of the supervisor and the employee
• Identify factors that cause incidents (environmental and personal factors)
• Identify the influences of behaviour
• Determine how to effectively observe behaviour
• Identify behaviour reinforcement concepts
• Specify ways to motivate employees and address the human factor
• Identify the importance of attitude and how it affects safety on the job
• Describe transactional analysis

By the end of this course, you will be able to:

• Define and identify risks and hazards
• Describe the Health and Safety at Work Act 1974
• Outline how to undertake a risk assessment
• Explain the different types of fires and fire extinguishers
• Identify health and safety issues involving electricity and computers
• Identify health and safety issues involving the working environment
• Describe health and safety issues involving chemicals and other hazards

Having completed this course you will be able to:

• Determine how to balance your diet by informing you about calories
• Determine the most appropriate foods to stay healthy
• Discuss the government's 5-a-day campaign
• Examine food consumption and the importance of eating fruit and vegetables
• Examine the advantages of exercising and physical activity

By the end of this course, you will be able to:

• Describe some of the environmental impacts of different
• Describe the difference between sustainable and unsustainable materials
• Outline what is meant by an 'eco footprint' and a 'carbon footprint', and identify how we are impacting the environment
• Define the meaning of the terms 'excess consumption' and 'the three planet lifestyle
• Identify the basic resources used by life on earth (soil, air, water and sun) and state why they are important
• Outline some of the problems caused by a lack of these resources
• Identify different types of resources including mineral, vegetable, animal and energy
• Describe the difference between the agricultural, manufacturing and service sectors of the economy and give examples