Beginner Level
Customer Service Skills
252,102Learners already enrolled
1.5-3 Avg Hours
CPD Accredited
Customer Service Skills
Become expert in customer service and polish your professional communication skills in this free online course.
This training course teaches you the basics of customer service. We show you how to focus on the customer to understand their expectations to help you improve their experience of your business. We explain how... This training course teaches you the basics of customer service. We show you how to focus on the customer to understand their expectations to help you improve their experience of your business. We explain how to deal with stress and constructively interact with clients on the telephone to handle complaints. People’s perceptions of your company’s brand are defined by customer experience, so sign up to make sure they remember you fondly.
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What You Will Learn In This Free Course
- Define ‘customer service’...
- Discuss how to focus on the custome...
- Explain how to employ expected work...
- Outline the rules of appropriate te...
- Define ‘customer service’
- Discuss how to focus on the customer and their needs
- Explain how to employ expected workplace etiquette
- Outline the rules of appropriate telephone etiquette
- List how to deal with customer complaints effectively
- Describe how to deal with the stress caused by difficult customers
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Knowledge & Skills You Will Learn
Knowledge & Skills You Will Learn No internet? No problem! Download any course on the Alison App and learn on the go. 📲 Download Courses & Learn Without Internet Coming soon to iOS
Explore Careers Related To This Course
Customer Service Representative Customer Service Representatives interact with the customers of one or many companies. They answer questions or provide appropriate assistance in such a way as to leave the customers smiling and wishf
- Average Salary
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$47,737 - Traits artistic
$47,737
Customer Service Manager There is only one boss. The customer! And the customer can fire everybody in the company from the chairman downwards, just by spending their money somewhere else. Customer Service Managers ensure outs
- Average Salary
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$45,707 - Traits artistic
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Learner Reviews & Feedback For Customer Service Skills
NICE, SPICY.
This is my fourth course as an Alison Learner. Considering that I am still looking for a new role in my career, being a customer service representative is one of those jobs that I wanted to learn. Thank you for the learnings. God bless.
Very informational tools to use on workforce.
"Customer Service Skills" delivers essential techniques and strategies for cultivating exceptional customer experiences, equipping learners with the tools to build strong relationships and foster loyalty.
I enjoyed the customer service course as it was very enlightening on the subject and helped me learn a lot thank-you Alison!
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Frequently Asked Questions
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