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Alison has over 1,000 high quality courses available across 9 distinct categories, all absolutely free to complete. All our courses are self-paced and have been designed by subject matter experts, to give you an interactive and enriched learning experience.
Depending on your learning goal, you can choose from:
Certificate courses (average time: 2-3 hours), which help you focus your learning to provide you with specific expertise in your field or industry.
Diploma courses (average time: 8-10 hours), which are designed to give you a more extensive understanding of a subject area, by helping you master multiple concepts within a subject.
Learning Paths (average time: 18-20 hours), which are a combination of niche courses that have been specially designed by experts, to help you: Broaden your skill set; Progress your knowledge; or Master a subject.
Use the search bar on the left if you are looking for a specific category, or browse through all courses below, and let’s get learning!
Here at Alison we offer the best free online courses in customer service, which is the heart of every business. Depending on the time available to you, you can pick from the short certificate courses or the more comprehensive diplomas. We suggest you start with the Customer Service Training Course to get introduced to the basics. We also recommend our Outstanding Customer Service course, which is designed to help business owners and managers to train their teams. Our Diploma in Customer Service will help you apply principles that truly satisfy your customers’ needs.
Customer service is a highly useful skill for a very wide range of jobs. If you only have time for a short free online customer service course, we recommend you check out our certificate courses. Our Customer Service Training course will introduce you to the basics, Outstanding Customer Service will help managers and business owners train their teams in customer service, and our NSDC Course will help you become an excellent retail trainee associate. So why wait? Boost your customer service skills with a free online course, today.
Alison’s diploma courses are longer than certificate courses and provide comprehensive knowledge of a particular subject. If you are looking to learn excellent customer service techniques that every business needs, then we’d suggest taking our Diploma in Customer Service. The course will give you a comprehensive introduction to the fundamentals of customer service in 6-10 hours. By the end of the course, your customer service skills will be at the next level.