Fundamentals of Insurance Claims Handling

Name: Fundamentals of Insurance Claims Handling
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In this free online course, you will learn about the main aspects governing insurance claims assessment and management.

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Learning Outcomes

In this free course, you will learn how to:

Recall the history and development of insurance and the economic and social role of insurance
Distinguish between types of insurance policies and recognise key terms and concepts
Identify the purpose and steps in the claim handling process
Describe the key components of effective communication skills and strategies required to manage customer interactions
Recognise types of insurance fraud and the indicators of fraudulent claims
Discuss investigative techniques in fraud detection and prevention strategies
Explain the role of a claims assessor and list the steps involved in assessing damage and loss
Describe the procedures for calculating insurance payouts
Outline types of policy limits and types of reinsurance
Discuss digital transformation in claims handling and future trends in insurance technology
Analyse practical experience by examining real-life insurance claims

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