Dealing With Workplace Conflict

Name: Dealing With Workplace Conflict
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Learn how to avoid and reduce hostility in the workplace in this free online conflict management and resolution course.

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Learning Outcomes

In this free course, you will learn how to:

Define ‘organisational behaviour’ and describe its far-reaching personal and business impact
Explain how to identify the primary causes of conflict in the workplace
Discuss how to manage conflict in the workplace and establish the importance of positive workplace behaviours
Outline how to guide an employee along the route from ‘current’ behaviour to ‘desired’ behaviour
Outline the impacts of conflict and discuss how to resolve it in a productive manner
Describe how to identify and properly resolve interpersonal conflicts in the workplace
Discuss how to be assertive and communicate your needs without aggression
Describe how to create ‘win-win’ resolutions that resolve conflict and create harmony
Discuss how to reduce stress with better time management
Describe the importance of finding real-life opportunities to be assertive about your needs
Summarize how to remain calm during conflicts and prevent emotional overload
Recall the importance of taking personal responsibility

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