By the end of this course, you will be able to:

• Analyze how to apply soft skills to relevant situations
• Distinguish between EI, empathy and professionalism
• Explain verbal and non-verbal communication
• Identify techniques of team building
• Outline steps of problem solving
• Identify techniques of time management
• List techniques of trust building
• Describe the concept of changing management styles
• Identify the traits related to self-confidence
• Explain how to learn from criticism and feedback
• Indicate how and when to reach out to, or back off, people

By the end of this course, you will be able to:

• Outline cyber security fundamentals
• Compare various types of malware
• Classify different types of security breach and cyberattacks
• Explain how to prevent such data breaches
• Describe how to create strong passwords and protect smartphones
• Discuss techniques used to secure social networks
• Explain how to protect organisations against critical cyberthreats
• Identify software used to prevent cyberthreats

By the end of this course, you will be able to:

• Outline how to buy a domain name and choose a hosting service
• Recognise parts of cPanel and create an email account
• Describe how to install WordPress manually and from cPanel
• Explain how to use WordPress’ ‘new’ and ‘classic’ editor
• Discuss how to create and manage posts
• Distinguish between comments, tags and categories
• Explain how to add and manage media on WordPress
• Outline how to add and edit pages including ‘Homepage’ and ‘Contact’ forms
• Identify how to install and manage themes and plugins, including Google Analytics 
• Compare WordPress menus with widgets
• Distinguish between WordPress tools and settings
• Recognise how to add and manage users and change their Gravatars

By the end of this course, you will be able to:

• List the AI tools you can use to write sales presentations
• List the effective traits of a successful salesperson
• Describe how to understand clients and what they need
• Explain how to represent your product or service
• Discuss how to choose a framework for your sales letter using ChatGPT
• Explain how to use ‘authority’ in selling your products or services
• Discuss how to build trusting, effective and long-lasting relationships with customers
• Identify how to use the AI capabilities of Canva and ChatGPT to create images for your sales presentations
• Explain how to use ChatGPT to write a headline and sub-headline for your sales presentations
• Distinguish between how to write a customer email, affiliates email and a welcome email using ChatGPT
• Distinguish between how to write earnings disclaimers, ‘opt-in’ page copy and ‘opt-in’ emails using ChatGPT

By the end of this course, you will be able to:

• Compare the features of MS Word’s ‘file’, ‘home’ and ‘insert’ menus
• Describe the features of the ‘design’ and ‘layout’ menus
• Recognize how to add and manage references in MS Word
• Indicate how to use the ‘mailings’ and ‘review’ menus
• Explain how to create a document and save files
• Distinguish between importing and exporting content to PowerPoint and Excel
• Describe how to add and customize page background
• Recognize how to use voice recognition and dictation in MS Word
• Explain how to use all the features of the ‘text’ and ‘symbols’ tabs in the ‘insert’ menu
• Compare the features of the ‘arrange’, ‘index’, ‘linked notes’ and ‘windows’ tabs
• Identify how to interface between Google Docs and MS Word
• Discuss how to use the mobile MS Word app

By the end of this course, you will be able to:

• Describe Microsoft Excel's interface
• Outline the elements of the ‘File’ and ‘Home’ menus in Excel
• Distinguish between the ‘Insert’ menu and ‘Page Layout’ menu
• Describe the uses of each tab in the ‘Formulas’ menu
• Explain how to use the elements within Excel’s ‘Data’ menu
• Compare the tabs of the ‘Review’ menu and the ‘View’ menu
• Discuss how to use Excel templates
• Distinguish between the methods used to enter text and numbers in Excel
• Explain how to use the ‘Calculations’ feature in Excel
• Outline the ‘Print’ settings in Excel
• Describe how to set up Excel ‘pages’

By the end of this course, you will be able to:

• Analyze privacy and security measures in Office 365
• Compare document creation tools like Word, Excel, and PowerPoint
• Identify advanced features for effective collaboration
• Evaluate workflow optimization techniques with Flow and Yammer
• Discuss dynamic presentations using Sway and other advanced tools
• Recognize the importance of internet connectivity for advanced features
• Categorize applications and tools in Dynamics 365 for enhanced productivity
• Relate efficient survey and quiz creation using Microsoft Forms
• Evaluate data governance practices within Office 365, exploring strategies for data protection and compliance
• Summarize collaboration strategies with external groups in Yammer
• Explain admin panel intricacies and document-sharing strategies
• Compare communication tools in Office 365, such as Microsoft Teams, Skype, and Yammer

By the end of this course, you will be able to:

• Define the fundamental principles of cybersecurity and recall essential cybersecurity terminology
• Identify various cyber threats faced by businesses
• Outline basic principles of cybersecurity frameworks
• List different types of malware and their characteristics
• Categorize malware types and their detection strategies
• Contrast rogue software, drive-by downloads, and cryptojacking
• Explain secure password practices and state strategies to counter denial-of-service attacks
• Identify tech support scams and describe operational strategies behind ransomware
• Identify man-in-the-middle (MitM) attack scenarios
• Explain the implementation of firewalls
• Evaluate the effectiveness of intrusion detection and prevention systems (IDPS)
• Outline network architectures, including the implementation of Virtual Local Area Networks (VLANs)