Learning Outcomes

In this free course, you will learn how to:

• Distinguish between Lean and Six Sigma
• Outline some of the tools that are classified as 'cause and effect'
• Describe how to draw out and use an Ishikawa diagram
• Identify the data that should be used for each cause and effect tool
• Explain how multi voting tools can be used in LSS
• Define what a process map is, and relate its importance
• Explain why the voice of the customer is very important to an organization
• Describe some of the types and sources of customer data
• Relate how to use the critical to quality (CTQ) tree