Achieving Excellence in Quality Assurance

Name: Achieving Excellence in Quality Assurance
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Learn how to use QA and QC to ensure high levels of customer satisfaction in this free online quality management course.

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Learning Outcomes

In this free course, you will learn how to:

Identify the benefits of a quality management system (QMS)
Discuss the benefits, drawbacks, goals and real-world examples of Total Quality Management (TQM)
Explain risk adjustment, its variables and data-based adjustments
Evaluate the types of quality control (QC) and its different techniques
Discuss customers’ needs and expectations and how to determine them
Outline the essential components of an efficient supply management system
Explain why an audit is important
Recall the brief history of quality management and outline some real-world examples
Analyse the principles of a quality management system
Recognise the significance, advantages, roles and responsibilities of quality control
State how Lean and Six Sigma can be integrated
Describe the working processes of supply chain management

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