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Six Sigma - Understanding Benchmarking Methods - Revised 2018

Quality Control
Free Course
Learn about Six Sigma tools and techniques used to identify and remove defects and minimising variability in manufacturing and business processes.
  • Duration

    2-3 Hours
  • Assessment

  • Certification

  • Responsive

  • Publisher





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Benchmarking is a widely used process that consists of identifying the best firms in the same industry, or in another industry where similar processes exist and comparing the processes and performance metrics of those studied to processes and performance metrics within one's own business. The course begins by introducing the process of benchmarking and its benefits for businesses. Next, the steps of widely used benchmarking procedures are reviewed in details and the key elements of the Benchmarking Code of Conduct are described. The crucial role management plays in implementing the benchmarking process within a business is also reviewed. This course will be of great interest to all professionals in areas of quality management and Six Sigma and who would like to learn more about benchmarking processes. It will also be of great interest to any learner is who interested in a career in quality and Six Sigma processes.

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Having completed this course the learner will be able to:

  • Define benchmarking and list its benefits.
  • Describe the key elements of the Benchmarking Code of Conduct.
  • List the steps of widely used benchmarking procedures.
  • Describe management's benchmarking challenge.

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