Principles of Business Documentation and Administrative Service

Name: Principles of Business Documentation and Administrative Service
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Rating: 3.3 (115 reviews)

Learn the principles of providing administrative services and creating business documents with this free online course.

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Learning Outcomes

In this free course, you will learn how to:

Distinguish between formal and informal types of meetings
Describe how to organise, prioritise tasks and manage any meeting
List the different methods used to store information
Match different types of business documents with their respective formats
Discuss the best ways of dealing with incoming and outgoing mail
State the important points to note when planning for business trips
Identify the different software used for business documentation
Summarise the seven golden rules that help in dealing with customers
Explain how to use everyday office equipment efficiently and with care
Outline the procedure for creating and modifying standard operating procedures(SOP) and key performance indicators(KPI)

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