Explore the world of business administration with a focus on working with customers and teams - something you will constantly need to do in this critical business support field. This free online course, Business Administration - Working with Customers and Teams, will help you understand how to maintain security and confidentiality at work and deal with concerns. Other themes within this particular module covers how to organize and secure organizational data and information as well. Efficiency is of particular importance when it comes to keeping waste to a minimum, conserving resources, preventing pollution and saving money - all of which are studied in-depth. You will receive practical and simple examples in order to fully understand the importance of this role in business and this leads into the following chapter which deals with effective teamwork.
The teamwork module studies how to work with people and customers within the context of meeting the business' organizational needs, goals, and objectives. You will learn what good communication within a team looks like, how to handle conflict and disagreements within the team and the critical role feedback plays. The content details personality types so as to better understand team members’ behaviour and interactions with each other as well as the role of a manager in managing a team effectively. The next key theme involves the customer without whom, most, if not all businesses would not exist. You will explore the difference between a “consumer” and a “customer”, the products and services that are relevant to external customers as well as the importance of delivering these products and services at a high quality standard. How to use customer feedback channels and ensure that each interaction with a customer will delight them in every way possible, is then discussed in detail in this free online business administration course.
If you are good with people and love making a tangible difference to an organization by performing critical business administration functions, then enrolling in this customer service and teamwork course is the perfect fit for you. If you already have some experience or are working in the office administration field already, this course can further refine your skills and make you deliver even more value in your role.
Start Course Now What You Will Learn In This Free Course
View All Learning Outcomes View Less All Alison courses are free to enrol study and complete. To successfully complete this course and become an Alison Graduate, you need to achieve 80% or higher in each course assessment. Once you have completed this course, you have the option to acquire an official Diploma, which is a great way to share your achievement with the world.
Your Alison is:
- Ideal for sharing with potential employers
- Include it in your CV, professional social media profiles and job applications.
- An indication of your commitment to continuously learn, upskill & achieve high results.
- An incentive for you to continue empowering yourself through lifelong learning.
Alison offers 3 types of Diplomas for completed Diploma courses:
- Digital : a downloadable in PDF format immediately available to you when you complete your purchase.
- : a physical version of your officially branded and security-marked , posted to you with FREE shipping.
- Framed : a physical version of your officially branded and security marked in a stylish frame, posted to you with FREE shipping.
All are available to purchase through the Alison Shop. For more information on purchasing Alison , please visit our FAQs. If you decide not to purchase your Alison , you can still demonstrate your achievement by sharing your Learner Record or Learner Achievement Verification, both of which are accessible from your Dashboard. For more details on our pricing, please visit our Pricing Page
Knowledge & Skills You Will Learn
