Business Administration - Working with Customers and Teams

Description

This free online course, business administration - working with customers and teams, will help you understand how to maintain security and confidentiality at work and deal with concerns. All functions and businesses need information or data to enable them to function effectively and this course will help cover how to organize and secure this information. In addition to this, we will discuss how to support sustainability in an organization and be able to respect other people at work. This course will discuss the purpose and procedures for keeping waste to a minimum in a business environment, and to be able to carry out support activities. When it comes to conserving resources, preventing pollution and saving money, reducing waste is more effective than recycling. There are many ways of reducing waste, and this course will cover a few simple examples to minimize waste in offices. You will learn how your role fits with organizational values and practices. The ability to work as part of a team is one of the most critical skills in today’s job market. We will also discuss how to work effectively in a team to meet a business' organizational needs, goals, and objectives.

The course then explains the communication between the team; dealing with problems as well as disagreements and how to use feedback processes. You will learn about the contribution of individuals within a team and be able to use feedback on objectives in a team. Team values/norms enable team members to call each other out on any behaviour that is dysfunctional or that is negatively impacting the success of the team. The course then describes how team values or norms will be used to assess team members' interactions. You will learn about different team types and their contributions. The course then explains the difference in the terms ‘Consumer’ and ‘Customer’ in detail. We will discuss the types of products and services relevant to external customers. As demand for high customer service standards increases, it is worthwhile for an organization to develop its standards. We will discuss how company guidelines can help employees to handle specific situations when dealing with customers. This course will also cover the purpose of quality standards and timescales for customer service to external customers and be able to deliver them.

We will discuss what leads to customer service issues. There are types of issues organizations need to wipe out to deliver quality customer service. This course will describe how to deal with customer service problems for external customers and monitor and evaluate services to external customers. You will also be introduced to the evaluation tools that must be able to monitor as well as assess customer service issues. This course is designed to help you learn the benefits of customer service problems and complaints. Complaints are an opportunity to delight a customer and correct problems that might be causing silent complainers and bad reviews online. Establishing lines of communication with your customers is vital to developing relationships with them, and this course will help you learn how to utilize as many communication channels as possible. If you can make it easy for customers to complain then you’ll be able to correct problems before you develop a reputation for bad service and this course will cover this in detail. So, why wait? Start this course today and learn all the skills needed to work with customers and team.