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      Managing Quality and Service Delivery in Healthcare

      Managing Quality and Service Delivery in Healthcare

      Enrolled1.5-3 Hours (Contains Video)
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      1. Managing Quality and Service Delivery in Healthcare
      • Advanced Level

      Managing Quality and Service Delivery in Healthcare

      Learn how to manage the quality of service delivery to improve overall patient satisfaction in this free online course.

      Save This Course For Later
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      Managing Quality and Service Delivery in Healthcare
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      Learning Outcomes

      In this free course, you will learn how to:

      • Identify the different stakeholders in an organisation
      • Outline the impact of poor service on patients and shareholders
      • Indicate how to measure the quality of service delivery
      • Discuss the concept of continuous improvement
      • State the need for successful improvement
      • Describe how to manage quality standards in health services
      • List the principles of quality management
      • Summarise the theories of quality

      Knowledge & skills you will learn

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