Essentials of IT Service Management and Infrastructure Library Level 4

Name: Essentials of IT Service Management and Infrastructure Library Level 4
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Learn how to use the Information Technology Infrastructure Library Version 4 framework in this free online IT course.

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Learning Outcomes

In this free course, you will learn how to:

Recognize different stakeholders in service management
Define the term IT Service Framework and Infrastructure Library Level 4 version
Define ‘service management’ and ‘value co-creation’ in organizations
Discuss each of the four dimensions of the IT Service Level 4 framework
List the six factors that can affect the four dimensions of the IT framework
Describe the Information Technology Service Value Chain and its six components
Identify the opportunities for acquiring Information Technology Infrastructure certifications
Outline the levels of Information Technology Infrastructure Library certification
Recognize the importance of acquiring IT Service certification
Explain the ways by which products, services, utility, warranty and service relationships work
Indicate the different certification streams encountered after IT Service Foundation Certification
State the IT Service Value System and discuss its five elements

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