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ISO 20000 - Principles of IT Service Management System (ITSM)
ISO 20000 - Principles of IT Service Management System (ITSM)
What You Will Learn In This Free Course
- State the purpose of ISO/IEC 20000 ...
- List and outline the contents of th...
- Describe a Service Management Syste...
- State the benefits and roles in an ...
- State the purpose of ISO/IEC 20000 Standard
- List and outline the contents of the standard's series
- Describe a Service Management System (SMS)
- State the benefits and roles in an IT service management (ITSM)
- Discuss the benefits that a business can achieve if they adopt ITSM policies, procedures, and processes
- Summarize the main changes in the ISO 20000:2018 standard
- Discuss the structure and requirements of the standard
- State the steps for a company to get ISO 20000 certified
- Describe the differences between ISO 20000-1 and ITIL
- Outline how ITIL and ISO 20000-1 work together
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