ISO 20000 - Principles of IT Service Management System (ITSM)

Q: What is the ISO 20000?

The ISO 20000 is the international standard for the IT Service Management (ITSM) sector. This ensures that IT department processes are all aligned with best international practices and meet a business’s needs.

Q: What skills will I learn in an ISO 20000 course?

Upon completion of the ISO 20000 - Principles of IT Service Management System (ITSM) , you will have developed your operations, ISO, ITIL, and IT management and leadership skills.

Q: Is an ISO 20000 course worth it?

Yes, it is. At the end of the ISO 20000 - Principles of IT Service Management System (ITSM) course you will be able to describe the differences between ISO 20000-1 and ITIL, how they work together, the steps a company needs to take to be ISO 20000 certified, the benefits of having this certification and more.

Q: What is the best ISO 20000 course?

Alison’s ISO 20000 - Principles of IT Service Management System (ITSM) is a comprehensive course on the standard’s principles, essentials, and operations. Additionally, the course explains the fundamental principles of the standards across the series and equips you to implement them in your organisation.

In this free online course, learn about ISO/IEC 20000-1 standard's principles, essentials and operations of ITSM.

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Avg. Duration1.5-3 Hours
Available Languages (2)
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Learning Outcomes

In this free course, you will learn how to:

State the purpose of ISO/IEC 20000 Standard
List and outline the contents of the standard's series
Describe a Service Management System (SMS)
State the benefits and roles in an IT service management (ITSM)
Discuss the benefits that a business can achieve if they adopt ITSM policies, procedures, and processes
Summarize the main changes in the ISO 20000:2018 standard
Discuss the structure and requirements of the standard
State the steps for a company to get ISO 20000 certified
Describe the differences between ISO 20000-1 and ITIL
Outline how ITIL and ISO 20000-1 work together

Knowledge & skills you will learn

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