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ISO 20000 - Principles of IT Service Management System (ITSM)
Beginner Level

ISO 20000 - Principles of IT Service Management System (ITSM)

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ISO 20000 - Principles of IT Service Management System (ITSM)

In this free online course, learn about ISO/IEC 20000-1 standard's principles, essentials and operations of ITSM.
This free online ISO/IEC 20000 course explains Information Technology Service Management fundamentals in practical terms. You will learn the ISO/IEC 20000 standards included in the series, the objectives of a... This free online ISO/IEC 20000 course explains Information Technology Service Management fundamentals in practical terms. You will learn the ISO/IEC 20000 standards included in the series, the objectives of a Service Management System, details behind ITSM operations, ISO 20000:2018, ISO 20000-1 certification process and its equivalence with ITIL, to enable you to correctly implement and enforce it in your organization.

What You Will Learn In This Free Course

  • State the purpose of ISO/IEC 20000 ...
  • List and outline the contents of th...
  • Describe a Service Management Syste...
  • State the benefits and roles in an ...
  • State the purpose of ISO/IEC 20000 Standard
  • List and outline the contents of the standard's series
  • Describe a Service Management System (SMS)
  • State the benefits and roles in an IT service management (ITSM)
  • Discuss the benefits that a business can achieve if they adopt ITSM policies, procedures, and processes
  • Summarize the main changes in the ISO 20000:2018 standard
  • Discuss the structure and requirements of the standard
  • State the steps for a company to get ISO 20000 certified
  • Describe the differences between ISO 20000-1 and ITIL
  • Outline how ITIL and ISO 20000-1 work together
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Learner Reviews & Feedback For ISO 20000 - Principles of IT Service Management System (ITSM)

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Wandile Bakhona Z. Alison Graduate
loved this course
Alison's ISO 20000 course offers a top-notch exploration of IT service management principles, aligned with ISO standards. With its well-structured curriculum, diverse learning materials, and practical focus, it's a must for professionals at all levels.
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It was a good ride
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This platform always advances my learning capabilities.
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loved this course
very good course
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EXCELLENT RESOURCE
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