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ISO 20000 - Principles of IT Service Management System (ITSM)

In this free online course, learn about ISO/IEC 20000-1 standard's principles and essentials and operations of ITSM.

Publisher: Exoexcellence Consultants
This free online ISO/IEC 20000 course explains Information Technology Service Management fundamentals in practical terms. You will learn the ISO/IEC 20000 standards' series and objectives of a Service Management System. Moreover, ITSM operations are described functionally. ISO 20000:2018 clauses are also defined. Lastly, ISO 20000-1 certification process and its equivalence with ITIL are discussed. So enroll now, and start learning.
ISO 20000 - Principles of IT Service Management System (ITSM)
  • Duration

    1.5-3 Hours
  • Students

  • Accreditation






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This free online course on ISO/IEC 20000 is designed to meet the needs of all those who wish to take on an important role in the Service management system of the organization. The course is also aimed at those accountable for complying with management system audit requirements, including department managers, front desk engineers, service management representatives, supervisors and administrative staff that share the job of performance enhancement, business improvement, and profitability. The ISO/IEC 20000 series is acknowledged as the novel series of international standards for the service management system (SMS), which specifies the needs and requirements for the service provider to plan, develop, implement, work, monitor, review, maintain, and enhance an information technology SMS. It also includes some guidelines for the implementation and conceptualization of ideas related to service management. The free online course focuses on the business case of ISO 20000. It is compatible with the ITIL (Information Technology Infrastructure Library), which shows the 'how' part of the implementation of the service management system.

This course on ISO 20000 includes well-documented training material, organized learning outcomes for each module, planning, and learning materials that have been precisely built, specifically molded, and thoroughly presented. The online course has been arduously approved by qualified experts in the high-class domain of unconventional disruptive online education. The objective of both the Alison platform and the consultants is to pre-dominantly deliver our learners, professionals, corporate staff with the fundamental basic knowledge and the leverage for specifying the various resources of the ISO 20000 – ITSM. Furthermore, the aim is to simultaneously issue an appropriate platform to take recordable and transferrable notes while studying different topics and study reminders available for all the topics. Corporates can also look for employees to have this course completed at team, groups, or panel level. Ideally, such an attempt to take this course through corporate groups can help better understand the management systems approach and the requirements of ISO 20000. Thus, taking this course in a company group will help teams plan the implementation better.

The course helps learners to completely comprehend the series of ISO 20000 and the ITIL compatibility. The course then highlights the structure and the changes in the ISO 20000-1 auditable international standard for ITSMS (IT Service management system). It helps professionals and learners understand the various clauses starting from the organization’s context, leadership role in ITSM, planning and support functions within the ITSM, operating the ITSM, monitoring, measurement, analysis, internal audits, and management reviews the ITSM improvement part. Develop your skills and empower your organization to efficaciously experience the ISO/IEC 20000 improvement or implement a robust IT service management system. When applying an operative ISO/IEC 20000, you exhibit your capability to design, provide and enhance existing services. With this course, you can empower yourself to be a key player in your organization for ITSM. The Alison ISO/IEC 20000 certificate proves your determination to attain progressive competence and reliability through the free online assessment.

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