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ISO 20000-Princípios do Sistema de Gerenciamento de Serviços de TI (ITSM)

ISO 20000-Princípios do Sistema de Gerenciamento de Serviços de TI (ITSM)

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ISO 20000-Princípios do Sistema de Gerenciamento de Serviços de TI (ITSM)

Neste curso online gratuito, aprenda sobre os princípios de norma ISO/IEC 20000-1, essenciais e operações do ITSM.
Este curso gratuito online ISO/IEC 20000 explica os fundamentos de Gerenciamento de S... Este curso gratuito online ISO/IEC 20000 explica os fundamentos de Gerenciamento de Serviços de Tecnologia da Informação em termos práticos. Você aprenderá as normas ISO/IEC 20000 incluídas na série, os objetivos de um Sistema de Gerenciamento de Serviços, detalhes por trás das operações ITSM, ISO 20000:2018, processo de certificação de ISO 20000-1 e sua equivalência com o ITIL, para permitir implementar corretamente e fazer aplicá-lo em sua organização.

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