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ISO 20000 - Principes du système de gestion des services informatiques (ITSM)

ISO 20000 - Principes du système de gestion des services informatiques (ITSM)

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ISO 20000 - Principes du système de gestion des services informatiques (ITSM)

Dans ce cours en ligne gratuit, découvrez les principes, les éléments essentiels et le fonctionnement de l'ITSM de la norme ISO/IEC 20000-1.
Ce cours en ligne gratuit ISO/IEC 20000 explique les principes fondamentaux de la ges... Ce cours en ligne gratuit ISO/IEC 20000 explique les principes fondamentaux de la gestion des services informatiques en termes pratiques. Vous découvrirez les normes ISO/IEC 20000 incluses dans la série, les objectifs d'un système de gestion des services, les détails des opérations ITSM, la norme ISO 20000:2018, le processus de certification ISO 20000-1 et son équivalence avec l'ITIL, afin de vous permettre de l'implémenter et de l'appliquer correctement dans votre organisation.

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