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Diploma in Communication Skills - Revised

Free Course
Develop your communication skills to enhance your interpersonal and workplace relationships.
  • Duration

    10-15 Hours
  • Assessment

  • Certification

  • Responsive

  • Publisher





View course modules

The Diploma in Communication Skills course introduces the learner to verbal and nonverbal communication and explores how this soft skill can enhance your interpersonal and workplace relationships when used effectively.

The course begins by teaching you about the communication environment - identifying key elements in the communication process and identifying potential barriers to achieving effective inter-personal communication. Concepts such as communication channels, interpretation, and communication barriers will be explained, and you will be shown techniques to help improve your listening ability and speaking style for better conversational skills.

The course then explores the complex issue of visual and aural perception and challenges you to consider how these perceptions affect everyday communications. You will also consider how visuals and sounds are used for communication in multimedia and new technologies. You will also learn how body language can influence how we understand and are understood. Concepts such as space, gestures, posture and other expressions of nonverbal communication are explored in the context of culture, gender, social status and other factors.

The course explores different types of groups and group dynamics. You will learn about the importance of communication with your personal and professional networks and also explore the difference between communication in traditional networks and technology-mediated social networks. You will also learn about managing relationships within a group by examining conflict resolution theories and exploring techniques for reaching mutually satisfactory agreements between parties. Finally, the course will challenge you to explore the area of motivation and you will learn about techniques for improving motivation - a crucial skill for effective managers and leaders.

This course will be of interest to anyone interested in working as part of a team, in a managerial role, or dealing with the public.

Upon successful completion of this course learners will be able to

  • Discuss the difference between soft skills and hard skills.
  • Identify different communication channels.
  • Differentiate between verbal and nonverbal communication.
  • Discuss filters and barriers.
  • Explain the effect which new technologies have had upon communication.
  • Discuss the importance of culture and context to communication.

All Alison courses are free to enrol, study and complete. To successfully complete this Diploma course and become an Alison Graduate, you need to achieve 80% or higher in each course assessment. Once you have completed this Diploma course, you have the option to acquire official Certification, which is a great way to share your achievement with the world. Your Alison Certification is:

Ideal for sharing with potential employers - include it in your CV, professional social media profiles and job applications
An indication of your commitment to continuously learn, upskill and achieve high results
An incentive to you to continue empowering yourself through lifelong learning

Alison offers 3 types of Certification for completed Diploma courses:

Digital Diploma - a downloadable Diploma in PDF format, immediately available to you when you complete your purchase
Diploma - a physical version of your officially branded and security-marked Diploma that is posted to you (with FREE standard shipping worldwide)
Framed Diploma - a physical version of your officially branded and security-marked Diploma in a stylish frame that is posted to you (with FREE standard shipping worldwide)

All Certification is available to purchase through the Alison Shop. For more information on purchasing Alison Certification, please visit our faqs. If you decide not to purchase your Alison Certification, you can still demonstrate your achievement by sharing your Learner Record or Learner Achievement Verification, both of which are accessible from your Dashboard. For more details on our Certification pricing, please visit our Pricing Page.


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