Diploma in Communication Skills - Revised

Develop your soft skills by mastering the art of communication, perception, group dynamics, and persuasion.

Free Course
Learn about the art of communication, perception, group dynamics, and persuasion by studying both verbal and nonverbal communication strategies.
  • Duration

    10-15 Hours
  • Assessment

  • Certification

  • Responsive

  • Publisher





View course modules


The course begins with the fundamentals of communication, such as communication channels, interpretation, and barriers to effective communication. You will also explore the basics of body language, and examine how context can influence how you communicate. You will also examine the crucial aspects of conversation such as listening, speaking and the importance of silence. You will be shown techniques to help improve your ability to listen, as well as how to improve your ability to speak considerately and politely. The importance of culture, context, and body language will also be discussed. 

You will then explore the basics of visual and aural perception, and learn about how perception can impact your communicative relationships. The course will also focus on important concepts of nonverbal communications such as space and gestures, and how to interpret facial expressions effectively. 
The course will also focus on how communication styles can vary according to group dynamics and how to handle conflict. Lastly, the course will introduce you to the basics of persuasion and the role it plays in negotiation.

This course will be of interest to professionals who are required to communicate as part of their job, either to customers or colleagues. It will also be of interest to anyone who is hoping to enhance their daily lives through improving their soft skills.

Start Course Now

Learning Outcomes

Upon successful completion of this course learners will be able to

  • Discuss the difference between soft skills and hard skills
  • Identify different communication channels
  • Differentiate between verbal and nonverbal communication
  • Discuss filters and barriers
  • Explain the effect which new technologies have had upon communication
  • Discuss the importance of culture and context to communication


All Alison courses are free to enrol, study and complete. To successfully complete this Diploma course and become an Alison Graduate, you need to achieve 80% or higher in each course assessment. Once you have completed this Diploma course, you have the option to acquire official Certification, which is a great way to share your achievement with the world. Your Alison Certification is:

Ideal for sharing with potential employers - include it in your CV, professional social media profiles and job applications
An indication of your commitment to continuously learn, upskill and achieve high results
An incentive to you to continue empowering yourself through lifelong learning

Alison offers 3 types of Certification for completed Diploma courses:

Digital Diploma - a downloadable Diploma in PDF format, immediately available to you when you complete your purchase
Diploma - a physical version of your officially branded and security-marked Diploma that is posted to you (with FREE standard shipping worldwide)
Framed Diploma - a physical version of your officially branded and security-marked Diploma in a stylish frame that is posted to you (with FREE standard shipping worldwide)

All Certification is available to purchase through the Alison Shop. For more information on purchasing Alison Certification, please visit our faqs. If you decide not to purchase your Alison Certification, you can still demonstrate your achievement by sharing your Learner Record or Learner Achievement Verification, both of which are accessible from your Dashboard. For more details on our Certification pricing, please visit our Pricing Page.



    You have received a new notification

    Click here to view them all