Diploma in Business Communication Skills - Revised

Learn effective cross cultural and business communication skills for the workplace with this free online course.

Leadership and Management
Free Course
This free online course in business communication skills will teach you how to enhance your business writing techniques and improve your interpersonal and presentation abilities. Good communication helps in the development of good relationships with colleagues and customers, and enable organisations to function much more effectively. This course will ensure that you pick up strong communication skills making you a valuable member in any team.
  • Duration

    10-15 Hours
  • Assessment

  • Certification

  • Responsive

  • Publisher





View course modules


This course will first discuss the rules that govern written language. You will study the legal implications of business writing, the importance of writing preparation, and the essential elements of a business letter, including its three basic layouts. You will then study the structure of reports, as well as learn how to evaluate and organize the necessary material. The course will cover the subject of groups and teams, the basic principles of organizational communication, and the process of leader development. You will also look into the importance of group discussions.

You will then study the process of planning a speech. The course will teach you important techniques for improving your confidence and overcoming common obstacles in public speaking. You will learn about the concept of common cultural characteristics, how to prepare for an international assignment, and the importance of inter/cross-cultural communication. The course will also discuss potential conflicts in cross-cultural communication, as well as different methods for minimizing these conflicts to overcome cultural barriers.

Effective communication can help promote a good working relationship in an organization, consequently improving the morale and efficiency of everyone from the management to the staff. This Diploma in Business Communication Skills online course will not only develop your communication and presentation skills but also your business writing skills. You will also gain a better understanding of the concept of cross-cultural communication and its importance in the modern globalized workplace. So why wait? Check out the course now, and start enhancing your business communication skills today.

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Learning Outcomes

After completing this course you will be able to:

  • List and describe the rules that govern written language.
  • Describe essential elements of a business document.
  • Describe how to prepare for and conduct business meetings.
  • Define and produce successful teamwork.
  • Describe the steps in the process of planning a presentation.
  • Overcome common obstacles in public speaking.


All Alison courses are free to enrol, study and complete. To successfully complete this Diploma course and become an Alison Graduate, you need to achieve 80% or higher in each course assessment. Once you have completed this Diploma course, you have the option to acquire official Certification, which is a great way to share your achievement with the world. Your Alison Certification is:

Ideal for sharing with potential employers - include it in your CV, professional social media profiles and job applications
An indication of your commitment to continuously learn, upskill and achieve high results
An incentive to you to continue empowering yourself through lifelong learning

Alison offers 3 types of Certification for completed Diploma courses:

Digital Diploma - a downloadable Diploma in PDF format, immediately available to you when you complete your purchase
Diploma - a physical version of your officially branded and security-marked Diploma that is posted to you (with FREE standard shipping worldwide)
Framed Diploma - a physical version of your officially branded and security-marked Diploma in a stylish frame that is posted to you (with FREE standard shipping worldwide)

All Certification is available to purchase through the Alison Shop. For more information on purchasing Alison Certification, please visit our faqs. If you decide not to purchase your Alison Certification, you can still demonstrate your achievement by sharing your Learner Record or Learner Achievement Verification, both of which are accessible from your Dashboard. For more details on our Certification pricing, please visit our Pricing Page.



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