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Communication Skills - Group Work and Networking - Revised

Communications
Free Course
Learn about the key communication skills needed for building relationships, dealing with conflict and networking.
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  • Duration

    2-3 Hours
  • Assessment

    Yes
  • Certification

    Yes
  • Responsive

    Yes
  • Publisher

    NPTEL

Description

Outcome

Certification

View course modules

Description

Gain a strong insight to the most effective ways to work in a group, including theories on group dynamics by studying the course Communication Skills - Group Work and Networking.

The course will show how you can deal with conflict, as well as how you can network. The course starts by introducing you to the basics of building and maintaining relationships.Then it delves into the theories surrounding group dynamics will be examined in detail, including group structures and different types of group. You will also learn about the different factors which can affect groups. You will learn about the important aspects of conflicts, including conflicts with groups.Next you will be taught about verbal and nonverbal communication strategies, as well as looking at conflict handling styles. Lastly the course will walk you though how networking is a vital part of today's society, in relation to social media.

This course will be of interest to professionals who are required to communicate as part of their job, either to customers or colleagues. It will also be of interest to anyone who is hoping to enhance their daily lives through improving their group and networking skills.

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Learning Outcomes

Upon successful completion of this course learners will be able to:


  • Explain the importance of relationships
  • Define the different types of relationship that can occur
  • Discuss the different stages of a relationship
  • Outline what is meant by group dynamics
  • Discuss the different group structures
  • Define the different types of groups which can occur
  • Discuss some of the factors which can affect groups
  • Explain conflict in relation to group
  • Discuss both verbal and nonverbal communication strategies
  • Explain different conflict handling styles
  • Outline why networking is important
  • Define social networking
  • Discuss the interaction between networking and social media

Certification

All Alison courses are free to enrol, study and complete. To successfully complete this Certificate course and become an Alison Graduate, you need to achieve 80% or higher in each course assessment. Once you have completed this Certificate course, you have the option to acquire official Certification, which is a great way to share your achievement with the world. Your Alison Certification is:

Ideal for sharing with potential employers - include it in your CV, professional social media profiles and job applications
An indication of your commitment to continuously learn, upskill and achieve high results
An incentive for you to continue empowering yourself through lifelong learning

Alison offers 3 types of Certification for completed Certificate courses:

Digital Certificate - a downloadable Certificate in PDF format, immediately available to you when you complete your purchase
Certificate - a physical version of your officially branded and security-marked Certificate, posted to you with FREE shipping
Framed Certificate - a physical version of your officially branded and security-marked Certificate in a stylish frame, posted to you with FREE shipping

All Certification is available to purchase through the Alison Shop. For more information on purchasing Alison Certification, please visit our faqs. If you decide not to purchase your Alison Certification, you can still demonstrate your achievement by sharing your Learner Record or Learner Achievement Verification, both of which are accessible from your Dashboard. For more details on our Certification pricing, please visit our Pricing Page.

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