Communication Skills - Group Work and Networking - Revised

Free Course
Learn about the key communication skills needed for building relationships, dealing with conflict and networking.
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  • Duration

    2-3 Hours
  • Assessment

  • Certification

  • Responsive

  • Publisher





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Gain a strong insight to the most effective ways to work in a group, including theories on group dynamics by studying the course Communication Skills - Group Work and Networking.

The course will show how you can deal with conflict, as well as how you can network. The course starts by introducing you to the basics of building and maintaining relationships.Then it delves into the theories surrounding group dynamics will be examined in detail, including group structures and different types of group. You will also learn about the different factors which can affect groups. You will learn about the important aspects of conflicts, including conflicts with groups.Next you will be taught about verbal and nonverbal communication strategies, as well as looking at conflict handling styles. Lastly the course will walk you though how networking is a vital part of today's society, in relation to social media.

This course will be of interest to professionals who are required to communicate as part of their job, either to customers or colleagues. It will also be of interest to anyone who is hoping to enhance their daily lives through improving their group and networking skills.

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Learning Outcomes

Upon successful completion of this course learners will be able to:

  • Explain the importance of relationships
  • Define the different types of relationship that can occur
  • Discuss the different stages of a relationship
  • Outline what is meant by group dynamics
  • Discuss the different group structures
  • Define the different types of groups which can occur
  • Discuss some of the factors which can affect groups
  • Explain conflict in relation to group
  • Discuss both verbal and nonverbal communication strategies
  • Explain different conflict handling styles
  • Outline why networking is important
  • Define social networking
  • Discuss the interaction between networking and social media


All Alison courses are free to enrol, study and complete. To successfully complete this Certificate course and become an Alison Graduate, you need to achieve 80% or higher in each course assessment. Once you have completed this Certificate course, you have the option to acquire official Certification, which is a great way to share your achievement with the world. Your Alison Certification is:

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An indication of your commitment to continuously learn, upskill and achieve high results
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