By the end of this course, you will be able to:

• Identify the different purposes and functions which communication serves in the classroom
• Identify the different types of communications
• Define the term classroom register
• Identify the differences between how a teacher uses communication and how a student uses communication
• Manage different situations in class through applying the different functions and types of communication

By the end of this course, you will be able to:

• Define the role and responsibilities of a medical receptionist
• List the day-to-day tasks and duties of a medical receptionist
• Recognise the importance of confidentiality and ethical considerations in a medical setting
• Discuss patient management procedures involving scheduling appointments, maintaining records and handling queries
• Recognise the different soft skills that help medical receptionists handle day-to-day tasks
• Discuss the importance of following office safety protocol and creating a safe environment in any medical facility
• Describe the financial and administrative tasks of a medical receptionist
• Identify medical emergencies and the role of the receptionist during emergencies
• Summarise the basic skills a medical receptionist should have to ensure the smooth functioning of a medical office
• Explain why medical receptionists need to know about diseases and their treatments, pharmaceutical terms and medication
• Outline some stress management and self-care techniques
• Summarise the importance of patient follow-ups and post-emergency care

By the end of this course, you will be able to:

• Define the core duties and daily responsibilities of a Certified Nursing Assistant
• Identify the legal and ethical rules a CNA must follow on the job
• Evaluate the professional habits and work standards expected of a CNA
• Apply clear communication skills when speaking with patients and healthcare teams
• Recognise how culture and emotions affect the way patients communicate their needs
• Outline the basic steps for preventing the spread of infection in a care setting
• Recall common safety risks in a care environment and how to reduce them
• Apply correct body mechanics to move and reposition residents without causing injury
• Describe how to assist patients with hygiene, grooming, nutrition, and daily comfort
• Calculate and record vital signs such as temperature, pulse, and blood pressure

By the end of this course, you will be able to:

• Explain group dynamics and development
• Explain how to organize effective teams
• Describe how to build and maintain cohesive teams
• List the four practical guidelines for planning change
• Explain the transition curve
• Describe tips for handling difficult behaviors in a meeting
• Discuss how to prevent a grievance
• Explain how to provide constructive feedback