By the end of this course, you will be able to:

• Explain group dynamics and development
• Explain how to organize effective teams
• Describe how to build and maintain cohesive teams
• List the four practical guidelines for planning change
• Explain the transition curve
• Describe tips for handling difficult behaviors in a meeting
• Discuss how to prevent a grievance
• Explain how to provide constructive feedback

By the end of this course, you will be able to:

• Identify the factors that define team nursing and the responsibilities of a team leader
• Examine the steps in the teaching learning process and what factors affect learning
• Define the principles for effective teacher-learning and the three types of learning
• Identify nursing interventions needed to communicate with a patient who is blind, deaf, or speaks a foreign language
• Examine the factors of transcultural nursing and sociocultural beliefs about illness to include causes, cures, and nursing implications
• Cite facts related to the surgical experience and its associated nursing implications
• Define the three major classifications of anesthetic agents
• Identify nursing implications related to preventing surgical complications

By the end of this course, you will be able to:

• Identify the different purposes and functions which communication serves in the classroom
• Identify the different types of communications
• Define the term classroom register
• Identify the differences between how a teacher uses communication and how a student uses communication
• Manage different situations in class through applying the different functions and types of communication

By the end of this course, you will be able to:

• Outline various objectives and obstacles to successful negotiation
• List the strengths and weaknesses in resolving conflict
• Explain the theory, processes, and practices of negotiation, conflict resolution and relationship management
• Identify the differences between the competitive and co-operative approaches
• Define the distinction between managing and resolving conflict
• Indicate the types of biases that influence our emotions and attitudes and impact our decision making
• Discuss the importance of controlling your emotions in order to succeed in negotiating
• Explain how to optimize your decision making and the framework of four negotiation strategies