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By the end of this course, you will be able to:

• Describe the importance and practice of good organizational skills
• Explain the process of maintaining effective time management
• Recognize how to provide excellent customer service
• Outline how to quickly prioritize and execute tasks
• Explain how to deal with specialized tasks
• Recognize the importance of verbal communication skills

By the end of this course, you will be able to:

• Define the role and responsibilities of a medical receptionist
• List the day-to-day tasks and duties of a medical receptionist
• Recognise the importance of confidentiality and ethical considerations in a medical setting
• Discuss patient management procedures involving scheduling appointments, maintaining records and handling queries
• Recognise the different soft skills that help medical receptionists handle day-to-day tasks
• Discuss the importance of following office safety protocol and creating a safe environment in any medical facility
• Describe the financial and administrative tasks of a medical receptionist
• Identify medical emergencies and the role of the receptionist during emergencies
• Summarise the basic skills a medical receptionist should have to ensure the smooth functioning of a medical office
• Explain why medical receptionists need to know about diseases and their treatments, pharmaceutical terms and medication
• Outline some stress management and self-care techniques
• Summarise the importance of patient follow-ups and post-emergency care

By the end of this course, you will be able to:

• Identify the different purposes and functions which communication serves in the classroom
• Identify the different types of communications
• Define the term classroom register
• Identify the differences between how a teacher uses communication and how a student uses communication
• Manage different situations in class through applying the different functions and types of communication

By the end of this course, you will be able to:

• Identify the factors that define team nursing and the responsibilities of a team leader
• Examine the steps in the teaching learning process and what factors affect learning
• Define the principles for effective teacher-learning and the three types of learning
• Identify nursing interventions needed to communicate with a patient who is blind, deaf, or speaks a foreign language
• Examine the factors of transcultural nursing and sociocultural beliefs about illness to include causes, cures, and nursing implications
• Cite facts related to the surgical experience and its associated nursing implications
• Define the three major classifications of anesthetic agents
• Identify nursing implications related to preventing surgical complications