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By the end of this course, you will be able to:

• Define ‘supervision’
• List the responsibilities of a supervisor
• Define ‘leadership’
• Describe the principles of leadership
• Explain how to delegate successfully
• Outline some ways a supervisor can motivate their subordinates
• Establish why trust is important in the workplace
• Identify the impact of supervisors 
• Distinguish between ‘coaching’ and ‘mentoring’

By the end of this course, you will be able to:

• Define the role and responsibilities of a medical receptionist
• List the day-to-day tasks and duties of a medical receptionist
• Recognise the importance of confidentiality and ethical considerations in a medical setting
• Discuss patient management procedures involving scheduling appointments, maintaining records and handling queries
• Recognise the different soft skills that help medical receptionists handle day-to-day tasks
• Discuss the importance of following office safety protocol and creating a safe environment in any medical facility
• Describe the financial and administrative tasks of a medical receptionist
• Identify medical emergencies and the role of the receptionist during emergencies
• Summarise the basic skills a medical receptionist should have to ensure the smooth functioning of a medical office
• Explain why medical receptionists need to know about diseases and their treatments, pharmaceutical terms and medication
• Outline some stress management and self-care techniques
• Summarise the importance of patient follow-ups and post-emergency care

By the end of this course, you will be able to:

• Describe the importance and practice of good organizational skills
• Explain the process of maintaining effective time management 
• Recognize how to provide excellent customer service
• Outline how to quickly prioritize and execute tasks
• Demonstrate how to deal with specialized tasks
• Appreciate the importance of verbal communication skills

By the end of this course, you will be able to:

• List the responsibilities of a supervisor
• Discuss what to look for when recruiting employees
• Describe the 70:20:10 rule
• Explain the benefits of coaching
• Distinguish between the five different types of problem solutions
• Explain how to organize effective teams
• Identify team design considerations
• Explain the transition curve
• Identify your personal motivation skills