Learning Outcomes

In this free course, you will learn how to:

• Define the role and responsibilities of a medical receptionist
• List the day-to-day tasks and duties of a medical receptionist
• Recognise the importance of confidentiality and ethical considerations in a medical setting
• Discuss patient management procedures involving scheduling appointments, maintaining records and handling queries
• Recognise the different soft skills that help medical receptionists handle day-to-day tasks
• Discuss the importance of following office safety protocol and creating a safe environment in any medical facility
• Describe the financial and administrative tasks of a medical receptionist
• Identify medical emergencies and the role of the receptionist during emergencies
• Summarise the basic skills a medical receptionist should have to ensure the smooth functioning of a medical office
• Explain why medical receptionists need to know about diseases and their treatments, pharmaceutical terms and medication
• Outline some stress management and self-care techniques
• Summarise the importance of patient follow-ups and post-emergency care