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How to Deal With a Rude or Angry Customer

How to Deal With a Rude or Angry Customer

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2

Modules

5

Topics

1.5-3

hours

dealing with rude and angry customers.
Module 1
Effective Ways to Deal with an Angry Customer
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This module will teach you how to effectively deal with an angry or rude customer. You will understand the various types of anger, the possible causes of anger, and ways to deal with such situations. The various ways in which an organization must be prepared, as well as how to deal with stress following tense situations, will be discussed.

Effective Ways to Deal with an Angry Customer - Learning Outcomes

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Introduction

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The Twelve Step Process

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Effective Ways to Deal with an Angry Customer - Lesson Summary

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Resource Documents
course assessment: How to Deal With a Rude or Angry Customer
Module 2
Course assessment
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How to Deal With a Rude or Angry Customer - Course Assessment

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