Introduction to Communication Skills - Revised
Explore the basics of body language, and the contexts that affect your communications, with this free online course.
Take this certificate on your own.
Start now and learn at your own pace.
CertificationView course modules
Communication skills are essential in everyday life, but still many people lack the ability to speak and listen clearly and effectively. With this course you can make sure you are not one of them. The course starts by introducing you to important concepts such as communication channels, interpretation, and barriers. You will then explore the basics of body language, and the contexts that affect your communications.
Next, you will be guided through important techniques for effective listening and concentration. You will then learn about speaking, and will be shown some proven methods of speaking considerately and politely. Lastly, you will be taught about the importance of silence within conversation, along with the importance of culture and context. This will really help both your communication and interpersonal skills.
Everybody has communication needs, so anyone can benefit from better communication. By the end of this course you will have gained stronger communication abilities and feel much more confident introducing yourself in social and professional situations. This can make life much more enjoyable, and give your career a real boost. So why wait? Start learning something really powerful, today.Start Course Now
Understanding The Communicative Environment
Understanding the Communicative Environment - Learning Outcomes
Understanding the Communicative Environment I
Understanding the Communicative Environment II
Understanding the Communicative Environment - Lesson Summary
Listening and Speaking
Listening and Speaking - Learning Outcomes
What to Listen For and Why
When to Speak and How
Starting and Sustaining a Conversation
Listening and Speaking - Lesson Summary
Upon successful completion of this course learners will be able to:
- Discuss the difference between soft skills and hard skills
- Differentiate between covert and overt communication
- Identify different communication channels
- Discuss filters and barriers in communication
- Explain the effect which new technologies have had upon communication
- Differentiate between verbal and nonverbal communication
- Discuss the importance of culture and context to communication
- Discuss the importance of listening
- Explain the concept of foregrounding
- Discuss the barriers to listening
- Outline the importance of body language, culture, and context in communication
All Alison courses are free to enrol, study and complete. To successfully complete this Certificate course and become an Alison Graduate, you need to achieve 80% or higher in each course assessment. Once you have completed this Certificate course, you have the option to acquire official Certification, which is a great way to share your achievement with the world. Your Alison Certification is:
Ideal for sharing with potential employers - include it in your CV, professional social media profiles and job applications
An indication of your commitment to continuously learn, upskill and achieve high results
An incentive for you to continue empowering yourself through lifelong learning
Alison offers 3 types of Certification for completed Certificate courses:
Digital Certificate - a downloadable Certificate in PDF format, immediately available to you when you complete your purchase
Certificate - a physical version of your officially branded and security-marked Certificate, posted to you with FREE shipping
Framed Certificate - a physical version of your officially branded and security-marked Certificate in a stylish frame, posted to you with FREE shipping
All Certification is available to purchase through the Alison Shop. For more information on purchasing Alison Certification, please visit our faqs. If you decide not to purchase your Alison Certification, you can still demonstrate your achievement by sharing your Learner Record or Learner Achievement Verification, both of which are accessible from your Dashboard. For more details on our Certification pricing, please visit our Pricing Page.