Introduction to Communication Skills - Revised
Learn techniques for improving your conversational skills and how to use proper body language with this course.
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CertificationView course modules
This course begins by discussing the difference between soft skills and hard skills. It will teach you the difference between covert and overt communication as well as verbal and nonverbal communication. You will study the different communication channels, filters and barriers, the effect which new technologies have had upon communication, and the importance of culture and context to communication. You will also learn why new technologies have made music and visuals more important.
You will then study the importance of listening in relation to intrapersonal communication, emotion, and support. You will learn the concept of foregrounding, the barriers to effective listening, and how gender can affect the way we speak. With this course, you will also learn the difference between symmetric and asymmetric communication. It will teach you the importance of voice, body language, and silence. Listening and speaking techniques will also be covered.
Improve your communication skills with this free online course from Alison. Listening is an important skill. Speaking is also a vital part of a conversation. This course will help you gain a better understanding of the basics of communication and body language. Upon the completion of this course, you will be able to express yourself effectively and most importantly, learn how to speak considerately and politely. Check out this course today to improve your communication today.
Understanding The Communicative Environment
Understanding the Communicative Environment - Learning Outcomes
Understanding the Communicative Environment I
Understanding the Communicative Environment II
Understanding the Communicative Environment - Lesson Summary
Listening and Speaking
Listening and Speaking - Learning Outcomes
What to Listen For and Why
When to Speak and How
Starting and Sustaining a Conversation
Listening and Speaking - Lesson Summary
Upon successful completion of this course learners will be able to:
- Discuss the difference between soft skills and hard skills
- Differentiate between covert and overt communication
- Identify different communication channels
- Discuss filters and barriers in communication
- Explain the effect which new technologies have had upon communication
- Differentiate between verbal and nonverbal communication
- Discuss the importance of culture and context to communication
- Discuss the importance of listening
- Explain the concept of foregrounding
- Discuss the barriers to listening
- Outline the importance of body language, culture, and context in communication
All Alison courses are free to enrol, study and complete. To successfully complete this Certificate course and become an Alison Graduate, you need to achieve 80% or higher in each course assessment. Once you have completed this Certificate course, you have the option to acquire an official Certificate, which is a great way to share your achievement with the world. Your Alison Certificate is:
Ideal for sharing with potential employers - include it in your CV, professional social media profiles and job applications
An indication of your commitment to continuously learn, upskill and achieve high results
An incentive for you to continue empowering yourself through lifelong learning
Alison offers 3 types of Certificates for completed Certificate courses:
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All Certificates are available to purchase through the Alison Shop. For more information on purchasing Alison Certificates, please visit our FAQs. If you decide not to purchase your Alison Certificate, you can still demonstrate your achievement by sharing your Learner Record or Learner Achievement Verification, both of which are accessible from your Dashboard. For more details on our Certificate pricing, please visit our Pricing Page.