Introduction to Communication Skills - Revised

Free Course
Explore the basics of body language, and the contexts that affect your communications.
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  • Duration

    2-3 Hours
  • Assessment

  • Certification

  • Responsive

  • Publisher





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Communication skills are essential in everyday life, but still many people lack the ability to speak and listen clearly and effectively. With this course you cam make sure you are not one of them.

The course starts by introducing you to important concepts such as communication channels, interpretation, and barriers. You will then explore the basics of body language, and the contexts that affect your communications. You will be brought through the important techniques for effective listening and concentration.The next, module about speaking, will guide you through methods of speaking considerately and politely. Lastly you will be taught about the importance of silence within conversation, along with the importance of culture and context.

Everybody has communication needs so everybody can benefit from better communication. Having strong communication abilities, you will feel much more confident introducing yourself in social and professional situations. This can make life much more enjoyable, and give your career a real boost.

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Learning Outcomes

Upon successful completion of this course learners will be able to:

  • Discuss the difference between soft skills and hard skills
  • Differentiate between covert and overt communication
  • Identify different communication channels
  • Discuss filters and barriers in communication
  • Explain the effect which new technologies have had upon communication
  • Differentiate between verbal and nonverbal communication
  • Discuss the importance of culture and context to communication
  • Discuss the importance of listening
  • Explain the concept of foregrounding
  • Discuss the barriers to listening
  • Outline the importance of body language, culture, and context in communication


All Alison courses are free to enrol, study and complete. To successfully complete this Certificate course and become an Alison Graduate, you need to achieve 80% or higher in each course assessment. Once you have completed this Certificate course, you have the option to acquire official Certification, which is a great way to share your achievement with the world. Your Alison Certification is:

Ideal for sharing with potential employers - include it in your CV, professional social media profiles and job applications
An indication of your commitment to continuously learn, upskill and achieve high results
An incentive for you to continue empowering yourself through lifelong learning

Alison offers 3 types of Certification for completed Certificate courses:

Digital Certificate - a downloadable Certificate in PDF format, immediately available to you when you complete your purchase
Certificate - a physical version of your officially branded and security-marked Certificate, posted to you with FREE shipping
Framed Certificate - a physical version of your officially branded and security-marked Certificate in a stylish frame, posted to you with FREE shipping

All Certification is available to purchase through the Alison Shop. For more information on purchasing Alison Certification, please visit our faqs. If you decide not to purchase your Alison Certification, you can still demonstrate your achievement by sharing your Learner Record or Learner Achievement Verification, both of which are accessible from your Dashboard. For more details on our Certification pricing, please visit our Pricing Page.

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