Learning Outcomes

In this free course, you will learn how to:

• Define the primary responsibilities associated with the executive assistant role
• Explain the importance of prioritisation in managing executive-level tasks
• Evaluate the effectiveness of multitasking versus single-tasking in meeting deadlines
• Describe digital filing techniques for efficient document storage and retrieval
• Outline appropriate email etiquette for professional communication
• Recognise strategies for building trust and rapport with executives
• Review the best practices for answering calls professionally
• Discuss basic troubleshooting techniques and the steps for setting up a video conference effectively
• Plan logistic details for executive travels, meetings and events to ensure smooth operations
• Assess financial documentation and expense reports for accuracy and compliance with company policy
• Identify common administrative challenges and propose appropriate solutions
• Evaluate decision-making approaches for effectiveness in high-pressure situations