Introduction to Business Communication

Name: Introduction to Business Communication
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Improve your business communication skills in this free online course that covers presentations and written messaging.

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Learning Outcomes

In this free course, you will learn how to:

Describe the factors that contribute to self-concept
Analyze the concept of perception
Define ‘language’
Explain the differences between clichés, jargon and slang
Discuss how a ‘self-fulfilling prophecy’ works
Define ‘attitude’, ‘values’ and ‘beliefs’
Identify three styles of writing
Discuss the appropriate use of colloquial, casual and formal writing in at least one document of each style
Outline common myths pertaining to public speaking
Solve common communication barriers encountered while speaking in public
Describe several principles of organization
Describe the role of language in perception and the communications process

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