German for Customer Service and Sales Positions
In this free online course, learn how to provide customer service and sales assistance using the German language.
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Want to brush up on your German language skills and use them in the workplace? Look no further - this free online course will help you to improve your speaking and comprehension skills in the fields of customer service and ecommerce sales. This German language course is designed to present easy-to-learn vocabulary and simple sentences at an intermediate level, perfect for those with a basic knowledge of German. Acquire new vocabulary and practice pronunciation for use in professional sales settings. This video-led course gives insight into each stage of the sales process and with the possibility to undertake lessons in any sequence desired.
This course is suitable for anyone beginning a sales assistant position through the German language, or for those who have transitioned to ecommerce sales. The course discusses four essential themes: the sales process, ordering online, the product and the delivery. What are the main steps of a sales process? How do you tell a customer that their refund has been processed? Learn the answer to these questions and more in the German language. Watch the easy-to-follow videos accompanied by additional text and audio pronunciation guides to improve your German language skills.
This course is suitable for those with a beginner to intermediate comprehension of the German language who want to learn specialised vocabulary from the field of customer service. Customer service advisors beginning a new job through German, sales assistants adapting to an ecommerce environment or even those wishing to improve their German as a customer will find this course interesting and enjoyable. Improve your professional workplace skills and become more comfortable with your linguistic ability. Start this free online course today!Start Course Now
The Sales Process - Useful Phrases and Vocabulary
The Sales Process - Learning Outcomes
The Sales Process - Part 1
The Sales Process - Part 2
The Sales Process - Lesson Summary
Practice German Vocabulary - The Sales Process - Part 1 & 2
Ordering Online - Useful Phrases and Vocabulary
Ordering Online - Learning Outcomes
Ordering Online - Part 1
Ordering Online - Part 2
Ordering Online - Lesson Summary
Practice German Vocabulary - Ordering Online 1 & 2
All About The Product - Useful Phrases and Vocabulary
All About the Product - Learning Outcomes
All About the Product
All About the Product - Lesson Summary
Practice German Vocabulary - All About the Product
All About Delivery - Useful Phrases and Vocabulary
All About Delivery - Learning Outcomes
All About Delivery - Part 1
All About Delivery - Part 2
All About Delivery - Lesson Summary
Practice German Vocabulary - All About Delivery 1 & 2
By the end of this course, you will be able to:
- Recall useful German sentences in work-related situations
- Relate customer service, sales and business information to customers in the German language
- Recognise business related queries and reply to them adequately in German language
- Paraphrase the correct responses for different business environments and work situations in German
- Indicate awareness of adequate German language use in sales or customer service related areas
- Describe what happens during a sales request, online ordering, and delivery in the German language
All Alison courses are free to enrol, study and complete. To successfully complete this Certificate course and become an Alison Graduate, you need to achieve 80% or higher in each course assessment. Once you have completed this Certificate course, you have the option to acquire an official Certificate, which is a great way to share your achievement with the world. Your Alison Certificate is:
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