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German for Customer Service and Sales Positions

Learn how to provide customer service and sales assistance in German in this free online language course.

Publisher: Julia Richter
This free online course teaches you how to use German in the context of customer service and sales. We focus on vocabulary for use in real-life customer interactions to provide ecommerce customer service. By following the video lessons, you will master everything to do with sales in the German language - from product descriptions and online orders to customer delivery and the returns process.
German for Customer Service and Sales Positions
  • Duration

    1.5-3 Hours
  • Students

    2,270
  • Accreditation

    CPD

Description

Modules

Outcome

Certification

View course modules

Description

Want to brush up on your German language skills and use them in the workplace? This free online course helps you to improve your speaking and comprehension skills in the fields of customer service and ecommerce sales. This course is perfect for those with a basic knowledge of German and presents easy-to-learn vocabulary and simple sentences at an intermediate level. Acquire new phrases and practice pronunciation for use in professional sales settings with this video-led course that gives insight into each stage of the sales process and offers a chance to take lessons in any order.

This course suits anyone beginning a sales assistant position that requires German and can help those who have transitioned to ecommerce. The course discusses four essential themes: the sales process, ordering online, the product and the delivery. What are the main steps of a sale? How do you tell a customer that their refund has been processed? Learn the answer to these questions and more in the German language. Watch the easy-to-follow videos accompanied by additional text and audio pronunciation guides to improve your skills.

We cover specialised vocabulary for the field of customer service and so this course benefits customer service advisors beginning a new job, sales assistants adapting to an ecommerce environment or even those wishing to improve their German as customers. Sign up today to improve your professional skills and become more comfortable with this rich, global language.

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