Learning Outcomes

In this free course, you will learn how to:

• State the definition and purpose of business performance management
• Summarise the key principles of performance management
• Define what the mission statement of an organization is
• Explain benefits realization in performance management
• Define 'management by objectives'
• Define the LEAN philosophy
• List the three levels of performance measures
• State the problems with financial metrics
• List the principles of effective reporting for decision making
• Explain the purpose of the balanced scorecard